Program Manager (Implementation)

Role

SmarterDx is looking for a Program Manager who will be embedded on the Implementation team, scaling how we integrate clients into our application while also building a bridge between Implementation, Product, Data, Engineering, and Customer Success.

This role sits at the intersection of program management and operations, where you’ll develop, implement, and own processes that drive client implementations, reduce points of friction, and enable the Implementation team to focus on execution.

**This role is fully remote within the US**

What You’ll Do

• Develop and refine scalable processes that improve client implementation efficiency
• Build a bridge between Implementation, Product, Engineering, Data, and Customer Success, establishing clear ownership models, handoffs, and decision-making frameworks
• Act as central program manager for Implementation team, manage processes to drive execution and reduce coordination overhead
• Own, develop, and maintain project management tooling and process documentation
• Define and track operational metrics

What You Bring

• 5+ years experience in program/project/operations management, preferably 3+ years in healthcare technology or SaaS organization
• 3+ years working with implementation, integrations, or customer success teams
• 1+ years as power user or admin experience in Jira, or other work management tools
• Excellent written and verbal communication skills, with the ability to work comfortably with people of different expertise
• Experience at a startup or fast-paced company; ability to move fast and adapt quickly

Nice To Haves

• PMP or project management certification
• Agile certification

Compensation

• $140k to $160k base + benefits

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