• - Lead all client communication as the first point of contact coordinating with all internal teams.

• - Schedule an internal kick off in conjunction with Operational teams (e.g.: Survey Programming, QA and Data Processing, etc…) to review the full survey, agreeing on project delivery estimates

• - Develop and execute project plans and fieldwork strategy based on SERMO PM methodology.

• - When needed, request support from CSM Team to gather, summarize and confirm during external kick off call all client expectation on projects’ objectives.

• - Coordinate an external kick-off call, providing consultative feedback on the survey, before sharing any concerns, agreeing on and communicating timelines and deliverables. Follow up with notes.

• - Manage a setup team with daily stand ups, ensuring that each resource is motivated, committed and on-schedule to deliver the final survey links back to the client for review.

• - Conduct a soft launch of your study and manage any departures from the expected project timeline.

• - Monitor your survey quotas, doing everything necessary to deliver them on time and on budget.

• - Establish proactive communication channels with clients by providing daily (or as agreed) updates on fielding and delivery milestones and setting recurrent calls based on clients’ preferences.

• - Transition to partnering with our data delivery teams (e.g.: coding, data processing) once field work is closed, handling final communication and delivery of the agreed-on results.

• - Lead discussions and provide background information around data integrity and quality.

• - Collaborate with internal and external finance teams to insure initial and final invoices are issued.

Additional points of interest:

Collaborate with Client Service Management on:

• Developing communication and tone specific to a client’s team and account
• Ensuring appropriate context is understood regarding history and current relationship
• Agree on how to handle incidents, before providing solution to your client
• Feedback any concerns regarding the project (Sales, fieldwork, client preferences) which could be used to strengthen the existing relationship
• Help Project Management leadership develop new process, new collateral and develop a process of continual feedback to management
• Mentoring internal project managers on processes and procedures

Essential Qualifications and Experience Required:

• 4+ years of project management experience, with Market Research or Healthcare background
• Existing relationships with specific industry clients or agencies
• Project Management training and/or certification is a plus
• Effective professional communication skills and excellent interpersonal skills
• Fluent in English, both written and oral. Any other foreign language (s) would be an advantage
• Ability to follow procedures, but also flexibility to propose solutions for ad-hoc cases
• Ability to adopt and learn on company proprietary platforms
• Strong organizational skills with the ability of tracking multiple simultaneous client projects of low to high difficulty with a drive to deliver results
• Flexible, with proven ability to achieve high quality results while maintaining a high-volume capacity of projects
• Experience mentoring project managers and sharing learned techniques
• Ability to build and maintain client relationships to achieve high client satisfaction