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Project Manager
SERMO
Operations
United States
Posted on Jun 27, 2025
Healthcare is complicated, but it doesn’t have to be.
500+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally.
That is where you come in. Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling. Join us!
What we’re about:
- Community: with 20+ years of tradition and innovation, our team has built the world’s largest online community of 1.3M medical professionals and a trusted network of leading industry partners - and we’re growing every day.
- Innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways.
- Collaboration: making an impact in healthcare is serious work, but that doesn’t mean we can’t have a good time while we’re at it. We laugh together, we don’t take ourselves too seriously, and we’re always trying to make our customers crack a smile.
Sermo is a global social platform for physicians that fosters impactful peer-to-peer collaboration and discussions through meaningful insights, data, and trends. It is the most trusted global platform with over 800,000 fully verified and licensed physicians across 150 countries. The platform enables doctors to anonymously talk real-world medicine, review treatment options via our proprietary Drug Ratings platform, collectively solve patient cases and earn honorarium from surveys. Through Sermo’s unique community, pharmaceutical and healthcare partners can drive physician awareness and gain deep understanding of brand perceptions to benefit the medical community at large. To learn more, visit www.sermo.com
Summary of the job:
Sermo Experts provides an outlet for our clients to connect 1:1 with qualified physicians, allied healthcare professionals, and key opinion leaders on demand.
As a Manager in our Experts practice, you will play an instrumental role in connecting our clients with thought leaders in the healthcare & life sciences sector.
You will be a leader in our Experts business, owning successful project outcomes, and overseeing Project Leaders and recruiting Associates in line with established KPIs. You will manage performance conversations, client escalations, and client stakeholder interaction. You are responsible for project task allocation and execution and will own project intake through to final delivery. Additionally, you will collaborate closely with global counterparts to ensure consistent process adoption and enable load-balancing opportunities.
Responsibilities:
- Own successful project outcomes.
- Oversee Project Leaders and Associates in line with established KPIs.
- Manage performance conversations and ongoing training of a team.
- Manage client project escalations and overall project communication.
- Support training and coaching of recruitment approaches with Associates and Sr. Associates, and Project Leaders.
About Sermo:
Sermo turns physician experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1.3 million HCPs across 150 countries, the company provides physicians with a social platform and unique community that fosters impactful peer-to-peer collaboration & discussions about issues that are important to them and their patients. Sermo offers on-demand access to physicians via a suite of proprietary technology to provide business intelligence that benefits pharmaceutical, healthcare partners, and the medical community at large.