Senior Product Manager (CLEAR Verified - Consumer)

CLEAR

CLEAR

Product
United States
Posted on Thursday, July 11, 2024

In this role, you will be responsible for product management of CLEAR Verified (CV) Consumer experience. This includes the end to end experience of every person that verifies their identity through CLEAR Verified, both for existing and new customers. Your focus will be defining a roadmap that balances 3 primary objectives: 1) ease of use, driving to the least frictional and most intuitive user experience possible 2) clarity of purpose, ensuring that people know exactly what is being collected and what is being shared and 3) delighting people, going through the CV process should feel wonderful. You will own critical decisions and weigh tradeoffs between partner feature requests, new functionality, and tech investments, always focusing on solving problems for people and partners.

What You Will Do:

  • Define CLEAR’s product strategy and roadmap for the consumer experience, always working backwards from the customer. Drive outcomes that support both company and team level success metrics
  • Build and manage multiple complex products from start to finish, owning the end-to-end product lifecycle from design to delivery. Drive a consistent and delightful end-user experience across multiple use cases.
  • Represent CLEAR on external calls with partners to share roadmap and understand/prioritize partner feature requests
  • Collaborate cross-functionally with Business Operations, Engineering, IT, Sales, Design, and Marketing in order to deliver against quarterly and annual roadmap initiatives
  • Drive continuous improvement using qualitative and quantitative data to identify issues and ways to improve
  • Deeply understand the evolving competitive landscape of digital identity, and understand where CLEAR is uniquely positioned to drive value for travelers

How You’ll Measure Success:

You will develop success metrics for your team. Your top goal is to drive completion for people going through the CV flow across a number of verticals and use cases. It’s also critical that we ensure users have a delightful experience, not just a utilitarian one. Last, but not least, is partnering with engineering to build a platform that supports our ambitions using standard metrics such as conversion rates, time to complete, retries, etc.

What You’re Great At:

  • 4+ years of experience in product management
  • Proven track record of delivering high-quality, innovative consumer experiences at scale
  • Ability to create a multi-quarter strategy based on current market trends and existing partner needs
  • Outstanding organizational, communication, interpersonal, relationship-building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment
  • Entrepreneurial, strategic planner with proven ability to drive projects and strong analytical skills
  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike

How You’ll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $170,000 - $200,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With over 22 million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.