Training Program Manager, Health Coaching

Virta Health is pioneering a new standard of care for people to reclaim their lives. We are in the midst of a public health crisis: obesity rates are at an all-time high and over half of US adults have type 2 diabetes or prediabetes, and despite billions spent on new treatments, outcomes are largely worse. Virta reverses these diseases and delivers life-changing results by pairing individualized nutrition with ongoing care from a clinical support team. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives.

We are looking for a problem solver with experience onboarding and training large teams in a rapidly scaling environment. This leader will have exceptional communication, cross-functional coordination, and project management abilities. As the Training Program Manager, you will work with our Health Coach team to effectively scale our onboarding and operations. You will be responsible for driving and scaling several key systems, processes, and tools needed to serve hundreds of Coaches and thousands of patients including New Coach onboarding and knowledge management systems.

Responsibilities

• Scale new hire onboarding to onboard 3x the number of coaches while ensuring efficient ramp and quality outcomes.

• Determine the right modalities (e.g. self-led vs. live) to enable flexibility in the frequency and size of cohorts.

• Improve training curriculum in a way that balances core subjects (e.g. Motivational Interviewing) with evolving priorities (e.g. Ozempic).

• Broaden learning methodologies to support efficient and effective skills development and application.

• Leverage and promote the latest technologies to help automate and enhance quality and training. Work collaboratively with our technical teams to broadly apply these improvements.

• Leverage monitoring and evaluation tools to inform Coach performance management and ongoing curriculum development.

• Create differentiated training pathways based on varying skills and specialized role requirements.

• Contribute to the knowledge management system to facilitate “on-the-job” learning and job aids.

• Contribute to the Quality Assurance process (i.e. chart audits) for new Coaches to ensure consistent and impactful feedback.

• Coordinate with the hiring team and provide data to drive improvements in the hiring process based on learnings in the onboarding experience.

• Contribute to the overall quality improvement process in collaboration with our coaching leaders, identifying training and workflow opportunities to uplevel our teams.

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

• Meet with stakeholders across the organization to develop a robust understanding of the business.

• Understand the Virta treatment, our core philosophies, and the strategy to scale so that these can be integrated into the training.

• Manage all facets of new coach onboarding including partnering with the respective team leaders, to ensure Virta can onboard coaches seamlessly while scaling

• Support the rollout of our new knowledge management system for Coaches in collaboration with the current project lead. Develop improved processes for creating and updating training and policies.

• Create a roadmap to onboard 3x the number of Coaches without significantly increasing costs or sacrificing quality or outcomes

• Partner with Coaching leadership to identify and execute on opportunities for improved onboarding curriculum and methodologies.

Must-Haves

• 5-10 years of experience managing moderate to large sized projects/programs in Learning or Operations

• Compelling storyteller, with crisp written, verbal, and visual communication skills. Ability to take complex and ambiguous concepts and distill them into an understandable narrative.

• Interpersonal skills; experience leading both by authority and by influence with ability to comfortably interact with any level of internal/external stakeholder or partner

• Strong project management skills with a focus on prioritization and impact.

• Experience supporting and scaling front-line teams ideally with a distributed/remote component.

• Experience with learning management systems, knowledge management systems, and other related technologies. Bonus: Experience with Notion and/or Docebo.

• Growth mindset and inherent optimism - scaling is tough!

• Bonus: Healthcare experience

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally

• You have a strong sense of ownership and take initiative while empowering others to do the same

• You prioritize positive impact over busy work

• You have no ego and understand that everyone has something to bring to the table regardless of experience

• You appreciate transparency and promote trust and empowerment through open access of information

• You are evidence-based and prioritize data and science over seniority or dogma

• You take risks and rapidly iterate

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As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

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Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $95,000 - $125,000 Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

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