Care Coordinator

Valera Health

Valera Health

Customer Service
Posted on Saturday, December 16, 2023

Valera Health is a leading tele-mental health service provider, utilizing cutting-edge digital technology and carefully cultivated teams to deliver top-tier, behavioral healthcare. We believe that mental health care should be simple, accessible, and affordable.

Why Valera:

Our Purpose: to provide compassionate mental health care to those who need it the most, when they need it the most.

Mission Driven: We know that behavioral healthcare isn’t one-size-fits-all, and we've tailored our complete care model to meet the needs of the individual. We believe that no one should be excluded from receiving the care they need, and our diverse team reflects the change we bring to the space.

Culture: At the core of our culture lies a profound commitment to fostering a spirit of teamwork, dedication to continuous learning, a devotion to integrity, and a pursuit of delivering the highest quality mental healthcare services. Our ethos is rooted in nurturing your personal and professional growth, as we champion the principles of inclusivity and equity in all that we do.

Watch to learn more about Valera Health here!

Why we need you!

Valera Care Coordinators are an integral part of each patient’s care team and guarantee that patients have a seamless experience of care. The Care Coordinator serves as a communication channel between patients, providers, and Valera’s operational team. As a Care Coordinator, you will play a critical role in strengthening relationships with our providers and ensuring patient engagement in care.

Responsibilities of the Care Coordinator:

  • Oversee a regional POD of Valera Health Providers & assist with patients service management
  • Facilitate patient internal referrals for therapy and medication management services
  • Serve as the main point of contact for patient scheduling, insurance changes , grievances, and discharge requests.
  • Identify patient care gaps and perform outreach for patient re-engagement
  • Monitor regional POD KPI’s to address provider scheduling needs/ constraints and apply solution focused initiatives to drive access to care.
  • Proactively identify areas of constraint and implement strategic planning initiatives that maximize the region’s continued growth.

Qualifications of a Care Coordinator:

  • 1-2 years experience in a patient facing support role (experience in telehealth is a plus)
  • An educational background in behavioral health such as a BA in psychology, Health Science, Social Work, (or equivalent experience).
  • Excellent communication, written, and analytical skills
  • Ability to multitask, set priorities and manage time effectively.
  • Comfort working in a fast-paced, changing environment
  • Be a self-starter and a team player
  • Critical thinking skills and a willingness to learn new things and take initiative
  • Experience or comfortable with crisis management
  • An open mind and curiosity for the behavioral healthcare field, with a passion to improve the lives of others
  • Bilingual in Spanish/Chinese is a plus but not required

Fair work deserves fair wages. At Valera, we value this role starting at $48,000.00 with the potential for an annual performance bonus. This is a non-exempt role.

Benefits include but not limited to:

  • Health Insurance
  • Vision/Dental
  • 401k
  • Paid Time Off
  • STD
  • Life Insurance
  • And many more

Be part of our mission!

We are very proud of the work that we do and it takes a great team to make it happen! If you are interested in one of our open positions, we’d love to start the conversation.

We hire people from all backgrounds because that’s what it takes to build a team that can reach and support those in need of high-quality behavioral healthcare. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Check us out on Linkedin!