Valera Health is a best-in-class tele-mental health service company that uses digital technology to deliver high-quality and culturally appropriate behavioral healthcare.
Why Valera?
We know how critical having access to quality mental health care is. We envision a world where people are able to receive the help they need from anywhere, and it starts with Valera Health.
At Valera Health, we practice complete care and believe that great care happens when we work together. We employ a comprehensive care approach that combines therapy and medication management with overall wellness promotion. We make sure our patients are supported between visits with personalized tools and resources and an easy way to reach out for help. Our team works together to provide treatment that is comprehensive, coordinated, and tailored to patients.
Watch to learn more about Valera Health here!
About The Operations Manager Prescriber Services:
We are seeking a remote Operations Manager Prescriber Services to join Valera Health to help aid in our rapid growth. Be a part of a compassionate care team dedicated to elevating mental health care. We provide the technology and systems you need to work efficiently and effectively.
Responsibilities of an Operations Manager Prescriber Services:
- Monitor KPI's for productivity and efficiency of prescribers and prescriber services
- Monitor and optimize the allocation of psychiatry clinical staff to maximize efficiency and ensure optimal utilization.
- Forecast and analyze any gaps in network supply demand across prescriber services
- Plan case transitions upon prescriber resignation/termination and collaborates with Care Coordinators on transitions
- Collaborate with clinical leads and HR to manage staff scheduling and availability.
- Manage a team of Care Coordinators
- Conduct weekly analysis of prescriber capacity by state & insurance
- Conduct weekly root cause analysis on individual prescriber capacity and collaborate with AD’s , New Markets to execute solutions
- Lead Prescriber POD teams
- Responsible for prescriber POD’s and Care Coordinators demonstrating an understanding of care coordinator scope of service, and all tasks carried out on our platforms
- Support Team Q&A throughout business hours & ad hoc support for executing workflows.
- Review care coordinators outstanding action items on a daily basis & assist with identifying performance concerns within the Care Coordinator team.
- Responsible for assigning & re-assigning care coordinators to new providers
- Work Closely with AD of Operations to Identify opportunities to optimize operational workflows
- Daily Metrics Tracking:
- Collect, track, and analyze daily operational metrics related to patient visits, clinician performance, and appointment adherence. Provide regular reports to the management team highlighting key trends and insights
- Support clinical leaders and internal team to compile, analyze, and hellp report on clinical quality metrics, helping to ensure compliance with established standards. Identify trends and areas for improvement in clinical processes and outcomes.
- Collaboration with Internal Operations Teams: Work closely with cross-functional teams, including therapy ops to align clinical operations with overall company goals. Provide insights and recommendations for process improvements.
- Ad Hoc Projects: Contribute to various projects aimed at enhancing the telehealth mental health startup's operations, scalability, and service offerings.
Qualifications of a Operations Manager Prescriber Services
Required:
- 2 to 5 years of experience in an operations role in a healthcare setting 2+ years experience leading a remote team of 10+ individuals
- The ability to work in a matrix reporting structure
- Strong leadership skills and exceptional project management skills
- Experience developing KPI's and/or leading theater driven analysis
- Proficient in excel ,PowerPoint and Google Suite
- Exceptional organizational skills and attention to detail
- Ability to work collaboratively and cross functionally in a fast pace environment
- Strategic and creative individual who is able to proactively identify problems and implement solutions
- Ability to manage multiple project timelines through all phases
- Exceptional interpersonal, verbal, written, communication and presentation skills
Fair work deserves fair wages. At Valera, we value this role between $65,000 - $80,000 with the potential for an annual performance bonus.
Valera Health Mission Statement:
To provide compassionate mental healthcare to those who need it the most, when they need it the most.
Valera Health Values:
- Follow the data, embrace change, and adapt purposefully
- Build an authentic, inclusive, and engaged community
- Collaborate and work as a team
- Invest in our team members and their development
- Incorporate diversity and equity every step of the way
- Treat others with dignity and operate with integrity
Benefits include but not limited to:
- Health Insurance
- Vision/Dental
- 401k
- Paid Time Off
- STD
- Life Insurance
- And many more
Be part of our mission!
We are very proud of the work that we do and it takes a great team to make it happen! If you are interested in one of our open positions, we’d love to start the conversation.
We hire people from all backgrounds because that’s what it takes to build a team that can reach and support those in need of high-quality behavioral healthcare. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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