Senior Product Operations Manager

Uno Health

Uno Health

Product, Operations
Posted on Wednesday, October 26, 2022

About Uno

Did you know that 1 in 5 Medicare members who are eligible for critical healthcare subsidies that could save them thousands of dollars are not enrolled in them? And, as Medicare members, are increasingly dissatisfied with their coverage options? 16% of Medicare members change their coverage within a year and close to 50% change plans within 5 years.

Uno Health is a tech-enabled service that enrolls Medicare individuals into many of the financial programs they're eligible for - such as SNAP and Utility Assistance - unlocking thousands of dollars for some of the most vulnerable Americans. And the best part? Uno is free to use for the member and is paid for by the Medicare plan. The extra cash leads to improved health outcomes and savings for all, and a subset of programs unlock ~20% in direct revenue for their Medicare insurers. Uno is the solution to the growing dissatisfaction among Medicare members.

Founders Anna de Paula Hanika and Chloe Phitoussi were inspired by first-hand experience in their previous roles at healthcare startups developing programs which aimed to improve people's health outcomes while balancing the financial incentives of the insurance plan. Uno’s investors include Google Ventures, General Catalyst, Floodgate and Cowboy Ventures and other healthcare and technology leaders.

We are at a pivotal time, both for our growth as a company and for the healthcare system as a whole, with lots of pressures being applied to our members and customers. Come join our team and help us in our mission to enable the best health coverage for the lowest cost to the most people!

About the Role

We are looking for a best-in-class operator to leverage their strategic thinking, operational execution skills, and deep experience collaborating with technical teams to ship products and solve problems that drive our top business objectives. The Uno Health team is mission-oriented, excited about enrolling people in life changing benefits, and welcomes the challenge of becoming experts on the government programs that confuse the millions of low-income individuals across the US.


A few more details

  • You will create and own the roadmaps and outcomes for top company objectives such as developing and launching new product lines and services, increasing the efficacy of operations teams, or designing and leading large implementations.
  • You will embed with enrollment operations teams as a multiplier resource, and represent the function’s needs and priorities in the context of Product roadmapping and solutioning.
  • You will lead cross functional decision making work to quick and effective conclusions, creating alignment across stakeholders and resources to optimize for outcomes that deliver enterprise level impact.
  • You will roll up your sleeves when you see system-wide patterns that are creating operational challenges and then prioritize and orchestrate the work needed to solve for them.
  • You, as a senior contributor to the Product Operations team, will lead from the front and the back, supporting other Product Operations team members to chart best practices and create/share templates and playbooks for problem sets.
  • You will be a super user of Uno’s products and tools and be a key stakeholder interfacing between operations, data, and product/engineering teams through all stages of process and product development and deployment.

This role requires

Must have skills:

  • Experience in product operations, operations strategy, product analytics, business analyst, or similar roles that worked closely with both Operations and Product/Engineering teams.
  • Applied business analyst skills - highly skilled in SQL, excel, and data tables and excited to leverage these skills to self-serve to deliver synthesized recommendations that describe the impact of your work.
  • Worked across multiple work streams concurrently with high fidelity and the ability to manage-up effectively around resource needs and prioritization guidance.
  • Self-motivation with close attention to detail, analytical focus, and problem-solving skills.
  • Persuasion and the ability to operate with a high sense of urgency, taking initiative to create clarity of roles and responsibilities in a matrix environment.
  • Management experience either in a traditional direct report structure or rallying “dotted line” resources to successful outcomes.

Nice to have skills:

  • Experience working in a tech-enabled service.

You may be a good fit for this role if you…

  • Have a desire to improve the system for millions
  • Are excited to work with an early-stage startup where you’ll take on a large responsibility within a growing team
  • Are a self-starter who enjoys working cross-functionally with different teams to reach a common company goal

Pay, Perks & Benefits at Uno!

  • Pay Rate: $150,000 Base Pay
  • Location: New York City, Salt Lake City, or San Francisco/Oakland/Surrounding Areas
  • Meeting hour availability: Monday to Friday - 10:00 AM to 5:00 PM EST
  • Time Off: 25d / 7d sick / 11 paid company holidays - 1 floating holiday
  • Benefits: Competitive medical, dental, vision, life insurance plans, & 401K plans!
  • Growth: Several opportunities for advancement both in leveling up, working on special projects, and learning & development opportunities
  • Start-Up Environment: Add on to our amazing company culture and bring your past experience to further evolve your career. Great opportunity to be a part of growing a mission-driven company as we expand to a new geography for the first time!

Uno Health’s Dedication to Equity, Diversity and Inclusion

Uno is committed to always pursue greater Equity, Diversity, and Inclusion in our hiring practices. To achieve Equity, Diversity and Inclusion at Uno, we are cognizant of the backgrounds that are underrepresented in our industry and society, and actively work towards achieving more inclusive hiring standards and more equitable outcomes specifically for people from those backgrounds. We currently collect optional demographic information from candidates at the application stage in order to allow us to measure outcomes of people from underrepresented backgrounds in our hiring process. Identifying information about a candidate will never be shared externally and will only be used for the purpose of Uno measuring its levels of representation.

Uno Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, educational background, or based on an individual's status in any group or class protected by applicable federal, state or local law. Uno encourages people from all backgrounds to apply to this role!

Please note: Uno Health interview requests and job offers only originate from email addresses (e.g. Uno Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Uno Health, please notify us at: