Clinical Operations Associate

Reports To: Senior Manager, Provider Training and Enablement
Location: Remote
Employment Type: Full-Time

Job Summary

We are seeking a detail-oriented Coordinator to support Tia’s Clinical Operations team, with a primary focus on Training, Enablement, and Quality Assurance initiatives. In this role, you will report directly to the Senior Manager of Clinical Training and Enablement while providing crucial administrative support across Clinical Operations functions. Your organizational skills will be vital in maintaining and scaling our clinical infrastructure as Tia continues to grow.

Key Responsibilities

Cross-Functional Administrative Support

• Act as the administrative support for the Clinical Operations team, encompassing Training, Enablement, and Quality Assurance departments.

• Support and coordinate scheduling for provider onboarding sessions, training programs, and quality reviews

• Manage and maintain documentation, workflows, resources, and databases across Clinical Operations

• Coordinate external communications with health systems partners related to meeting schedule and data request

Training & Enablement Support

• Prepare materials for training sessions and provider onboarding

• Track provider completion of onboarding milestones and training requirements

• Develop systems to collect training data and generate reports on provider completion status for management review

• Assist in organizing and coordinating of training sessions and workshops

• Help maintain the digital infrastructure for training delivery

• Support the development and distribution of clinical resources and training materials.

• Collate feedback from post-onboarding surveys and create summary reports to identify improvement opportunities

• Create accountability workflows for clinical managers to track training completion and competencies

Quality Assurance Support

• Assist with the coordination of clinical audit processes and documentation

• Help track and organize quality improvement initiatives

• Support data collection, management, and reporting for quality metrics

• Maintain accurate records of provider certifications, competencies, and continuing education

• Help monitor adherence to clinical standards and identify areas for improvement

• Ensure all workflow documentation is up-to-date and consistent across all resources and systems

• Maintain documentation templates and consistency

• Contribute to synthesizing resources, identifying resource gaps, and prioritizing resource creation

• Assist with surveying providers to gather feedback on operational effectiveness

• Support the Senior Manager of Quality Improvement in developing scalable solutions for clinical operations needs

Qualifications

• Associate's or Bachelor's degree preferred

• 3+ years of administrative experience, preferably in healthcare environments

• Experience supporting multiple teams or departments simultaneously

• Exceptional organizational and multitasking abilities

• Strong attention to detail and accuracy

• Experience with scheduling, documentation management, and reporting

• Knowledge of healthcare terminology and clinical environments is a plus

Competencies

• Organization: Outstanding ability to maintain organized systems and processes across multiple workstreams

• Communication: Clear and professional communication skills when interfacing with various clinical teams

• Adaptability: Comfort with changing priorities in a fast-paced healthcare startup environment

• Problem-Solving: Ability to identify operational issues and propose practical solutions

• Discretion: Handle confidential clinical and provider information with appropriate care and judgment

• Initiative: Self-starter who can work independently and anticipate needs across departments

• Collaboration: Work effectively with various teams, providers, and personalities throughout the organization

The anticipated salary range for this position is between $55,000 - $60,000. Tia’s base salary range for this role is based on national market data and applies consistently, regardless of where a team member resides. We believe in equitable compensation practices and offer a comprehensive benefits package to all team members, irrespective of location.

About Us:

Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.

Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole-woman, whole-life” model to more than 100,000 women by 2023. We’ll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.

We’re building a world class team to reimagine women’s healthcare. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We’re united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

1. A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration
2. Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
3. Asking why, then why again — because accepting “this is just the way it is” is not good enough
4. Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
5. A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.

Location: This is a fully remote position.

Benefits

• Free Tia membership
• $300 one-time WFH stipend
• $50/month phone and internet reimbursement
• Medical, dental, and vision benefits
• 401k program (no matching at this time)
• 13" Macbook Pro
• Travel stipend for team off-sites

This position may require attendance at company and team off-sites and is subject the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!