JOB DESCRIPTION - Clinic Supervisor

ROLE: Clinic Supervisor

DESCRIPTION
The Clinic Supervisor reports to the Senior Clinic Manager and is responsible for leading the clinic support team to deliver exceptional patient experiences. This role focuses on streamlining clinic processes, maintaining high standards of service delivery, and achieving care goals for patients while in the clinic. The primary objective is to ensure smooth coordination between patients, healthcare providers, and support staff while upholding industry regulations and best practices.

REPORTS TO: Senior Clinic Manager

ESSENTIAL FUNCTIONS

The ideal candidate will have a solid understanding of clinic-based healthcare operations, practical leadership skills, and a commitment to promoting patient well-being.

People Management and Team Support

Floor support will be limited to less than 40% of scheduled hours to ensure primary focus on overseeing staff, managing operations, and performing administrative tasks essential to team success.

• Supervise the clinic support team, including Medical Assistants (MAs), front desk staff, and phlebotomists, to ensure high-quality patient care and effective clinic operations.
• Act as the primary escalation point for clinic support staff, addressing complex patient cases and providing timely solutions in alignment with company policies and protocols.
• Foster a positive clinic culture emphasizing teamwork, accountability, and professional growth.
• Partner with the Sr. Clinic Manager on team development, providing formal coaching, feedback, and performance management support.
• Conduct team one-on-ones to ensure employee goals are being met
• Maintain accurate time and attendance records.
• Recruit, train, and mentor staff.

Daily Operations and Patient Flow

• Oversee daily clinic activities, including managing patient flow, appointment scheduling, and coordination of care services.
• Ensure tasks and patient needs are prioritized effectively, maintaining an organized and responsive clinic environment.
• Enforce team adherence to service-level agreements and turnaround times, emphasizing empathy, clarity, and solution-focused care.
• Guide the clinic team to act with compassion and ownership, prioritizing patient needs.

Team Training and Onboarding

• Cultivate a supportive clinic culture, providing leadership and mentorship to the clinic team as they work towards their goals.
• Provide formal coaching, feedback, and support to team members, with guidance from the Sr. Clinic Manager.
• Lead the onboarding of new clinic staff and coordinate ongoing training to ensure that MAs, front desk, and phlebotomists are fully prepared to meet patient needs and maintain clinic standards.
• Contribute to the clinic’s knowledge base to enhance team efficiency and service consistency.

Managing Performance Metrics

• Collaborate with the Senior Clinic Manager to align team efforts with clinic objectives and market-specific targets.
• Drive team performance to meet clinic-specific metrics, analyzing processes to ensure all workflows support clinic goals.
• Identify performance trends, provide insights, and recommend improvements to optimize clinic operations.

Patient Experience Insights

• Monitor and ensure patients receive high-quality, personalized care through all clinic interactions.
• Gather and share insights from patient feedback to drive improvements in clinic services and enhance the patient experience.
• Work closely with cross-functional teams to ensure feedback leads to actionable service enhancements.

MINIMUM QUALIFICATIONS / TARGET EXPERIENCE

• Minimum of an Associate’s degree; Bachelor’s degree in healthcare administration or a related field preferred.
• 2-4 years of experience in healthcare operations, clinic supervision, or contact center management within a healthcare setting.
• Medical Assistant or experience managing supportive team roles
• Strong verbal and written communication skills, with an ability to engage and empathize with patients and teammates.
• Proficiency in clinic management software, electronic medical records (EMR) systems, and Google Workspace.
• Excellent problem-solving skills and the ability to remain composed in high-pressure situations.
• Adherence to confidentiality standards and an understanding of healthcare data privacy regulations, such as HIPAA.
• Detail-oriented with strong organizational and multitasking abilities.
• Adaptable to changing priorities and clinic needs.