Solution Engineer

TailorMed, a fast-growing startup, was founded with a personal mission to help patients and healthcare Providers tackle the financial challenges of care delivery. TailorMed’s platform automatically identifies alternative funding opportunities that help patients afford their care, and therefore, increase hospitals’ financial performance.

The Solution Engineer is the technical owner of the sales cycle. He/she will work closely with our Account Executives as the product expert and will evaluate how TailorMed can address financial performance needs. As a Solution Engineer, you will act as a trusted advisor to our prospective clients. You will be an integral part of the success for both our customers and Account Executives by performing qualification, making architectural recommendations for the solution, establishing technical connections, and performing POCs. You will ensure a strong technical fit between prospects and the TailorMed platform so the time to value post sale is maximized. As a passionate technologist and customer advocate, you will connect the dots between the technical solution to business value for the customer.

The ideal candidate is energetic, possesses excellent communications skills, can articulate business value through technological solutions, and is able to translate technical concepts to a non-technical audience. We are looking for a creative, organized, autodidactic person who works well under pressure, is self-motivated, and a team player.

The Solution Engineer reports to TailorMed’s Head of Implementation and Onboarding.

• Conduct client qualification and discovery calls with account executives
• Understand prospect motivations to buy the TailorMed product and how to best convey its value
• Meet and lead discovery with prospects to understand data, technical and workflow needs
• Develop win strategies with the sales team to help win new business
• Create impactful presentations and present in a dynamic, clear and engaging manner
• Develop trust and confidence with prospective customers
• Support the sales team with addressing technical questions
• Partner with Account Executives to strategize on how to move key accounts forward during the evaluation process
• Deliver product feedback and new requirements based on your experiences in the field
• Collaborate with the Implementation team for smooth client handovers upon deal close
• Able to convey customer requirements to Product Management teams
• Develop technical knowledge of TailorMed and related technologies
• Develop qualification criteria for new prospects that properly fit the TailorMed solution

• 4+ years experience selling software to large organizations
• Ability to evaluate new use cases and establish novel value propositions to a wide variety of organizations
• Knowledge of healthcare industry – advantage
• Strong understanding of cloud-based solutions with proven experience in selling Software as a Service (SaaS) solutions
• Strong understanding of financial metrics and strong analytical skills
• Must be a self-starter comfortable working in a startup environment
• Strong project management skills
• Outstanding presentation skills to both technical and executive audiences
• Well versed in managing technically challenging conversations and conveying expertise and value to build trusting, lasting relationships
• Ability to work independently, while managing multiple accounts and projects simultaneously; you are able to juggle many tasks at the same time, while prioritizing and having a sense of urgency
• Ability to analyze large datasets and translate them to a few actionable insights
• Able to travel to customers for onsite visit