TailorMed is a technology startup on a mission to make healthcare more accessible and affordable for U.S. patients. To solve such a complex challenge, it takes a village, or as we say at TailorMed, a network! We’ve built the nation’s largest network of providers, pharmacies, partners, and life sciences companies who have joined us in making treatment affordable for all patients across all medical conditions.

The TailorMed network is powered by a suite of advanced solutions designed to proactively identify patients who need help the most, match them to all available financial resources, and most importantly, make it easy for patients to utilize those resources.

This is what we mean by “moving mountains for patients” and we’re ridiculously passionate about it.

The Customer Success Manager serves as an advocate for our customers and collaborates with cross-functional teams to create a world-class experience, ensuring customers are receiving maximum value from our solution.

This role is responsible for driving measurable customer success to every client, which includes driving adoption of our software, helping customers connect to their applications, data, and devices in order to achieve measurable outcomes, and creating promoters of TailorMed’s solutions.

Our team of Customer Success Managers carefully listen to our customers, help to resolve their issues, and promote new solutions and workflows to maximize usage of our offering and help customers be more successful. They must be familiar with all new product releases relevant to their book of business and act as a voice of the customer to help the Product and R&D teams innovate new features and improvements.

• Become a trusted advisor to customers, key stakeholders, and executive sponsors
• Collaborate with TailorMed’s commercial team to identify growth opportunities, supporting account renewals and expansions
• Define, measure, and communicate ROI for our customers, throughout the customer lifecycle
• Conduct QBRs and EBRs on a regular basis, and accurately reflect to customers their means to success while calling out any red flags
• Be the product expert, advising customers on use cases and product functionality
• Simplify and project manage any customer issues to ensure clarity and progress towards both short- and long-term solutions
• Coordinate various cross-functional teams at TailorMed and throughout the ecosystem, to ensure customers get what they need to connect their applications, data, and devices, and receive an excellent and consistent customer experience, all the time, every time
• Represent the voice of the customer to our Product and R&D teams to help them innovate new features and improvements

• 5+ years of customer success or account management experience in a high-growth B2B SaaS environment; experience in the healthcare space is a plus
• Experience with transformation or program management at an organization-wide level
• Demonstrated ability to help customers use products effectively and increase their satisfaction, and a passion for providing excellent customer service
• Comfortable communicating and managing relationships with different levels of stakeholders
• Analytical, strategic thinker and a proactive problem solver
• Polished verbal and written communication skills
• An aptitude for learning and understanding TailorMed’s software solutions and services and their business applications.
• Technical understanding to credibly partner with IT organizations
• Track record of performance and a growth mindset
• Ability to influence action within and outside of your own team
• Ability to drive change within our customers’ and internal organizations
• Deliver on unique initiatives or critical business issues within complex environments
• Ability to travel approximately 20% of the time

• Competitive salary + equity
• Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
• 401(k) plan with a 4% employer match
• Paid holidays, vacation, and sick leave
• Six weeks of paid parental leave
• Company-paid life insurance
• New MacBook, plus all of the equipment and technology you’ll need to be successful in your role

TailorMed is proud to be an equal opportunity employer. TailorMed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Due to the sensitive nature of the data that TailorMed handles, finalist candidates must complete a successful background and reference check.

At this time, TailorMed is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the United States and not require future sponsorship in order to continue working in the United States.