Stellar is looking for an Operations Associate to drive performance impact for our customers, involving cross-functional work with Product/Engineering, Business/Sales, as well as our clients (healthcare providers and insurance companies). 

Who will love this job:

• You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too.
• You are highly analytical, you can articulate unstructured problems effectively and push consistently toward an answer under uncertainty. 
• You understand, appreciate and enjoy the responsibility and accountability that comes with being assigned high-level ownership over projects and their success.

What you’ll do:

• Assist in developing and ultimately implementing the rollout and engagement playbook with our clients.
• Analyze healthcare datasets and usage of the Stellar App to drive performance management goals.
• Liaise and support clients, with a goal of improving client performance.
• Develop a feedback loop and collaborate with Stellar's Product and Engineering Teams to better understand users and incorporate learnings from the field.

Who you are:

• Prior work experience in an operational, consulting, or customer success oriented role
• You have prior healthcare experience/exposure (ideally from management consulting or project management), or strong interest in learning healthcare delivery inside and out.
• You have experience with analytics and data-driven decision-making.
• You are an  Excel and PowerPoint expert, and have used both tools in previous roles
• Some exposure to any combination of SQL, Tableau, or Mode Analytics is a “plus”.
• Customer-service orientation and a genuine desire to drive successful outcomes with our clients
• The ability balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team