About the position:

Stellar is seeking a highly motivated and client-focused Implementation Specialist to join our growing Provider Success team. This role is crucial in ensuring the successful onboarding and adoption of Stellar by new medical groups.

As an Implementation Specialist, you will be the primary point of contact for new Medical Group users during their implementation journey, providing expert guidance and support through group and 1:1 training sessions. You will play a vital role in empowering providers and practice staff to effectively leverage Stellar to achieve their value-based care goals.

Reporting directly to the Director of Provider Implementations, you will collaborate closely with cross-functional teams, including Product, Customer Success, Engineering, and Network Sales, to ensure a seamless and efficient onboarding experience. This is a fantastic opportunity to make a tangible impact on the healthcare landscape by helping practices transition to value-based care models through Stellar’s technology.

What you’ll do:

• Medical Group Onboarding and Training:

  • Lead engaging and effective group and 1:1 implementation training sessions for new users on the Stellar platform.
  • Guide users through the implementation process, ensuring they understand and can effectively utilize all relevant features and functionalities.
  • Collaborate with medical group users to define clear workflows for using Stellar, including how and when they will integrate the platform into their daily operations.
  • Adapt existing training materials and tailor presentations to meet the specific needs of each medical group. Confidently go "off-script" to address individual client questions and scenarios.

  Implementation Management and Execution:

  • Effectively manage a pipeline of multiple concurrent implementations, prioritizing tasks and resources to ensure timely and successful completion.
  • Proactively identify and address potential roadblocks or challenges during the implementation process, providing timely solutions.
  • Maintain accurate and detailed documentation of client interactions and implementation progress.
  • Proactively communicate project status, potential roadblocks, and implemented solutions to internal stakeholders and clients.

  Product Knowledge and Process Improvement:

  • Develop a deep understanding of Stellar’s platform, its features, and its value proposition within the value-based care landscape. Maintain up-to-date knowledge of product updates and enhancements.
  • Gather client feedback and relay it to the Product team for continuous improvement of the platform.
  • Contribute to the development and refinement of implementation best practices to optimize efficiency and effectiveness.

  Performance and Compliance:

  • Contribute directly to the achievement of key onboarding metrics and goals, consistently striving to exceed expectations.
  • Maintain a results-oriented approach, diligently tracking progress against established goals and proactively identifying opportunities for improvement.
  Adhere to company policies and procedures, including data security and privacy standards, to safeguard customer information and uphold the highest ethical standards.

As Implementation Specialist you should have:

• Prior experience in a client-facing role, preferably in software implementation, training, or support roles within the healthcare industry.
• Exceptional communication, presentation, and interpersonal skills, with a demonstrated ability to build rapport with external stakeholders at all levels.
• Highly polished written communication skills, with a focus on clear, concise, and professional email correspondence.
• Ability to adapt quickly to changing priorities and work effectively in a fast-paced environment.
• Ability to prioritize tasks, manage time effectively, and maintain organization across multiple concurrent projects.
• A results-oriented and goal-focused mindset with a proven track record of achieving measurable outcomes.
• A proactive and solution-oriented approach to problem-solving, with a focus on identifying and implementing effective solutions.
• A strong understanding of the healthcare industry, particularly value-based care models.
• Experience working directly with healthcare professionals is preferred.
• Proficiency with common productivity tools (e.g., Google Workspace, Microsoft Office Suite).
• Proficiency in Salesforce is a plus, but not required.

Who will love this job:

This role is perfect for someone who is passionate about improving healthcare through technology and thrives in a client-facing environment. You enjoy empowering others to learn and adopt new tools, and you are comfortable presenting to both small and large groups and executive stakeholders. You are a strong communicator, both verbally and in writing, and you are highly organized and detail-oriented. You are also driven by results and enjoy contributing to the achievement of team and company goals. If you are excited by the prospect of working in a growing company and making a real difference in the healthcare industry, we encourage you to apply.

Pay:

The salary range for this role is $70,000 - $90,000 and will be eligible for a quarterly performance based bonus. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

Stellar reserves the right to change our compensation bands at any time.