As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.

It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?

Showing Up Somatus Strong

We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:

• Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.
• Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.
• Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests.
• Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.
• Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners.

Showing Up for You

We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:

• Subsidized, personal healthcare coverage (medical, dental vision)
• Accrual of 3 weeks’ Vacation (PTO)
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates physical and mental well-being
• Community engagement opportunities
• And more!

The Engagement Specialist II will serve an integral role in patient engagement. The Engagement Specialist II will be responsible for telephonic outreach to Somatus members to enroll them in the program and facilitating their initial interaction with the care team. This role will heavily support researching new member contact information for hard to reach members and engage and re-engage attributed members and assisting care teams with scheduling assessments. This role is a fully remote
position.

• Utilizing problem solving, advanced tools, and databases to research new member contact
information to engage and re-engage hard to reach members.
• Tools may include contacting outside sources to obtain member information, outreach will include but not limited to providers, pharmacies, home health agencies, EMR’s, HIE’s, hospitals and community agencies.
• Provide mentoring and training support for Engagement Specialist I via Teams Chat, Shadowing,
or other methods as needed.
• Support Engagement Specialist Supervisor as needed via special projects.
• Outreach to members to introduce the Somatus program and encourage enrollment. During
the enrollment process complete the scheduling of their initial visit with the care team.
• Manage a daily queue of members to be outreached. Performance will be measured by number of calls completed and members enrolled in the program.
• Quality documentation of interaction with members will be expected. Quality will be measured by correctly following the process and the level of detail in the notes.
• Ability to perform in a fast-paced environment while still completing tasks with a high level of accuracy.
• Consistently presents a professional, empathetic and energetic approach during all interactions with members. This position must be effective at quickly assessing situations and determining the most appropriate path is taken to address the members’ needs.
• Establish relationships with field and central care teams allowing clinicians to work at the top of their license.
• Perform other duties and responsibilities as required, assigned, or requested.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and Experience:

• High school diploma or GED required; Associate degree or higher from an accredited college
  preferred.
• Experience working in a high call volume setting required.
• Experience in healthcare setting 2+ years required.
• Experience in healthcare setting 3+ years required
• Familiarity with medical terminology and HIPAA required.
• Must be organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Ability to verbally articulate and communicate with manger, team members, and customers.
• Self-starter mentality required

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.