DESCRIPTION:

The Bilingual Engagement Specialist will serve an integral role in patient engagement. The Bilingual Engagement Specialist will be responsible for telephonic outreach to Somatus members to enroll them in the program and facilitating their initial interaction with the care team. This role will also answer inbound phone calls and assist the care team members with rescheduling or reengagement with both English and Spanish speaking members.

*Remote Based*

RESPONSIBILITIES:

• Outreach to members to introduce the Somatus program and encourage enrollment. During the enrollment process complete the scheduling of their initial visit with the care team.
• Manage a daily queue of members to be outreached. Performance will be measured by number of calls completed and members enrolled in the program.
• Quality documentation of interaction with members will be expected. Quality will be measured by correctly following the process and the level of detail in the notes.
• Ability to perform in a fast-paced environment while still completing tasks with a high level of accuracy.
• Consistently presents a professional and energetic approach during all interactions with members. This position must be effective at quickly assessing situations and determining the most appropriate path is taken to address the member’s needs.
• Establish relationships with field and central care teams allowing clinicians to work at the top of their license.
• Perform other duties and responsibilities as required, assigned, or requested.

QUALIFICATIONS:

• High school diploma or GED required; Associates degree or higher from an accredited college preferred.
• Must be Bilingual with high fluency in both English and Spanish
• Experience working in a call center environment strongly preferred.
• Experience in healthcare setting strongly preferred.
• Familiarity with medical terminology and HIPAA laws strongly preferred.
• Must be organized, detail-oriented, and able to handle multiple tasks simultaneously.
• Ability to verbally articulate and communicate with manger, team members, and customers.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our priority is the health and safety of our members, colleagues, partners, and community. Proof of COVID-19 Vaccination is required for employment. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodations consistent with our policy, and where we are able to provide such accommodations without undue hardship to the company pursuant to applicable law. All requests for proof of vaccination or for exemptions from the vaccination requirement will be subject to any limitations stipulated by current state and/or federal laws.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.