About Soda Health

Soda Health is a technology company that administers Smart Benefits to connect people to products and services they need, when they need them, so they can live healthier lives. We partner with payers and retailers to deliver expansive benefits for things like healthy foods, OTC medications, or transportation. Soda Health is reinventing benefits administration so that everyone benefits with more value for each and better outcomes for all. Soda Health is a Series B stage company, backed by leading investors including General Catalyst, Define Ventures, Lightspeed Venture Partners, Pinegrove Capital Partners, and Qiming Venture Partners.

The Job at a Glance

We are seeking a Member Experience Manager who is obsessed with creating seamless, holistic, delightful experiences for people, so they get the most out of their supplemental benefits. The role involves developing and delivering standard and personalized materials and experiences across physical, digital, and telephony channels, using human-centered language, design, and heuristics. The role works closely and collaboratively with product, engineering, customer care, account management, and our implementation team. A successful Member Experience Manager/Senior Manager lives for details, manages complexity for breakfast, loves a good timeline, and is driven by making people’s lives and health outcomes better. A familiarity with content management systems, email marketing text messaging, and user experience doesn’t hurt either.

What You Will Do

Working within an organization created at the intersection of health care, retail and financial technology, no two days will look the same. Typical responsibilities of the role include:

• Play a critical role in developing and executing innovative, impactful, ROI-positive programs that enhance the member experience
• Collaborate with cross-functional teams, including, operations, implementation, and finance, to ensure alignment and effectiveness of programs
• Develop and maintain relationships with key stakeholders, including external partners and vendors
• Develop and apply templates for consistent communications in a number of different platforms, including our CMS platform, consumer engagement platform, and traditional platforms like PowerPoint, Miro, and others
• Develop and track highly versioned materials across key customers and plan types
• Manage inventory estimates and materials ordering
• Lead collateral review and work with partners on their internal and state reviews.
• Partner with other teams to identify gaps in Member Experience and improvement opportunities across channels
• Light copywriting for clear communications
• Maintain project documentation for key stake holders, implementation managers, project team members, and customer resources including but not limited to project schedules, status updates, and review documentation
• Conduct thorough research and analysis of consumer behavior and market trends to inform engagement strategies

About You

While every candidate brings a unique resume and prospective, an ideal candidate will include:

• Strong analytical skills and proficiency in marketing analytics and reporting tools
• Excellent project management skills with a track record of managing complex projects
• Strong leadership and team management skills
• Ability to think strategically and execute tactically
• Exceptional communication and interpersonal skills
• Able to work across disciplines for alignment on product delivery expectations
• Your experience will help you drive deliverables, maintain processes and tools, and continuously look for improvement to current processes in support of enterprise goals
• Leads by example and builds teams with a confident and positive attitude, patience, honesty and integrity, and a strong sense of commitment, providing mentoring to team members

Other Requirements

• Travel may be required from time to time as part of the role, for company events and business needs
  
• Soda Health is a remote-first, distributed workforce. Candidates should be comfortable with, and equipped to work within, a distributed remote team, including having reliable internet access and basic home office equipment. Soda Health will provide a work laptop, and mouse/keyboard upon request
• Legal authorization to work in the US is required. At this time, Soda Health will not consider candidates who need sponsorship, now or in the future
• All offers for employment are contingent upon successful completion of a background check

What We Offer

• Competitive base salary ranging from $128,550 to $139,275, discretionary bonus, and equity; depending on experience/qualifications
  
• Benefits
  • Medical, Dental, and Vision insurance with 90% paid employer premium contributions for all tiers
  • 100% Employer Paid Short-Term & Long-Term Disability
  • 100% Employer Paid Basic Life Insurance Policy
  • Employee Assistance Program (EAP)
  • 401(k) Program
    
• Discretionary PTO
• Paid holidays
• Parental Leave
• Flexible work schedule within core hours
• Work anywhere in the USA as we are a fully distributed team from coast to coast

Soda Health Inc. is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQIA+ – proudly embracing diversity in all its manifestations. Applicants requiring reasonable accommodation for the application and/or interview process should notify a representative of the People Operations Team via Careers@sodahealth.com.

Soda Health participates in E-Verify, the federal program for electronic verification of employment eligibility.

To all recruitment agencies: Soda Health does not accept agency resumes, please do not forward them to any Soda Health employees.