Clinical Operations Manager



Remote · United States
Posted on Thursday, March 30, 2023

RubiconMD is your virtual front door to specialty care: our online consultation solutions remove barriers to specialty expertise by rapidly connecting primary care clinicians to board-certified specialists. We democratize medical expertise so that clinicians can offer every patient the care they deserve.

We’re an eclectic group of mission-driven innovators, working together to make healthcare more accessible, for everyone. If you want your talent to be fully exercised and your efforts recognized, we’re the right place for you. Growth happens here.

We are looking for an experienced Nurse Practitioner/Physician Assistant with prior experience in clinical care with an interest in developing clinical quality programs, providing insights and supporting our day to day clinical operations to join us as Clinical Operations Manager. The ideal candidate has a strong understanding of the educational needs of Primary Care Providers; the ability to identify high impact solutions to barriers to care; experience interfacing with providers effectively; and a strong understanding of clinical practice. You will support the Clinical Operations team in crafting our engagement strategy and providing critical insights to our operations teams. This is an exciting opportunity to have an impactful role in a fast-growing, mission-driven organization.

Responsibilities will include:

  • Lead execution of product improvement and new products from discovery of workflows, clinical documentation to process improvement and scale as identified.
  • Lead clinical discovery for client organizations to optimize utilization and revenue potential based on appropriate clinical products and workflows
  • Provide clinical insight into the clinical escalation process including peer review, initiation of second opinions, re-routing to a more appropriate speciality.
  • Provide quality analysis of clinical operations using excel, power points etc to best describe trends in quality and anticipated challenges.
  • Maintain up-to-date and enhance clinical content library that incorporates the needs from Account Management, Sales and Marketing team and clinical quality.
  • Maintain clinical quality review database with appropriate tagging nomenclature
  • Creatively and thoughtfully package clinical content into digestible products for providers in various clinic settings to improve PCP engagement using a data driven approach
  • Interface with specialist panel to optimize platform operations and specialist experience on the platform
  • Utilize clinical judgment to optimize PCP utilization of platform as needed for new products

Desired skills and experience:

  • 1-3 years’ experience as a practicing healthcare provider (NP/PA) with understanding of clinic workflow and disease management
  • Experience within a cross functional collaboration
  • Experience with quality improvement initiatives within the clinic or health system
  • Experience with the execution of evidence-based practice and ability to identify knowledge deficits

Success Factors:

  • Strong people and communication skills
  • Attention to detail
  • Superb presentation, speaking, and writing skills
  • Experience in coordinating multiple projects at a time
  • Process oriented to meet objectives
  • Eager to embrace the challenges and opportunities to creating provider engagement and quality clinical products within a startup environment


The target salary range for this position is $95,000-105,000 and we anticipate that most qualified candidates will fall near the middle of this range. Compensation for the successful candidate will be determined by the candidate’s unique combination of knowledge, skills, competencies, and experience. This role is also eligible for employee benefits and other compensation.

Our Hiring Philosophy

RubiconMD’s founding mission is to democratize medical expertise, so that all patient populations have access to the care they need. In order to deliver on this, we focus on empowering primary care providers, who we believe are the key to a thriving, equitable health care system. It’s no small order, but we can achieve it with the right team. That’s why we hire people with drive and leadership, who are also highly accountable—to each other, to the providers we serve, and to the impact we exist to make.

RubiconMD is an equal opportunity employer and prohibits discrimination against persons of any kind on the basis of race, color, religion, gender, sexual orientation, nation of origin, age, disability, and genetics.

**COVID-19 vaccination is a condition of employment unless there is a legally protected reason for an accommodation.