WHO WE ARE

We are changing how EMS navigates care! RightSite partners with EMS on-site to connect non-emergent patients with a Telehealth ER Doctor and navigate them to the right site of care. Patients instantly access an ER Telehealth Doctor and a Patient Navigator who provide a trusted, genuine human connection in a time of need. EMS becomes more available for critical emergencies while we deliver higher quality care at a lower cost and better experience for everyone.

WHO YOU ARE

As a System Administrator, you will report to the VP of Engineering and be responsible for maintaining a high-productivity office environment and ensuring that our teams are always available to give our customers the best possible service when they call. You will be a key part of our high-availability service offering and will play an important role in the company’s success and growth.

Your primary responsibilities are:

• Provide IT support and trouble-shooting services for all computer-related issues
• Successfully onboard new employees with assigned equipment and access rights
• Identify, monitor, and resolve any internet performance issues
• Provide Tier 1 technical support for internal applications
• Maintain a highly productive office environment for our care teams to thrive

Our ideal candidate has experience working in a busy office IT environment and is a natural problem solver. You’re dependable and knowledgeable, and you build strong relationships with people that encourage them to come to you for help. You react quickly and with good instincts, and you take pride in the work you do. You are motivated by the purpose of our work and the culture we are fostering.

If these qualities resonate with you, and you would like to make a meaningful impact in healthcare, we encourage you to apply for this exciting opportunity.

A DAY IN THE LIFE

• Attend regular meetings with the care team to learn of any impactful issues
• Monitor application and internet performance
• Identify and fix computer-related issues
• Install and configure new hardware and software
• Help identify and reproduce internal application bugs
• Provide general problem solving help and support to those in need
• Provide early morning support to the team as necessary