Desktop Support Technician
Glendale, CA (Onsite, Full-Time)

Overview:
Reveleer is seeking a self-directed Desktop Support Technician with a passion for technology, collaboration, and creative problem-solving to join our IT team in Glendale, California. This role will provide hands-on and remote technical support to our 550+ hybrid workforce, ensuring seamless operations in a HIPAA-regulated environment. With exposure to a wide range of technologies, including a Hybrid Active Directory transitioning to full Entra by the end of 2025, Microsoft 365, and SaaS applications, this position offers an excellent opportunity for professional growth.

Key Responsibilities:

• Provide front-line technical support for employees in the Glendale office and remotely, addressing hardware, software, and application issues for PCs and MacBooks.
• Troubleshoot, diagnose, and resolve issues related to desktops, printers, and network connectivity, escalating complex issues to senior IT staff as needed.
• Administer Microsoft 365 (Exchange, Teams, SharePoint) and Microsoft Identity Management (Hybrid Active Directory/Entra), including user account creation and security permissions.
• Manage and resolve service requests via ITSM platforms (e.g., FreshService), ensuring thorough documentation and timely resolution.
• Deploy, maintain, and inventory technology assets, including laptops and peripherals, for onboarding new employees and staff relocations.
• Utilize Microsoft Intune for Mobile Device Management to configure and secure devices.
• Install and troubleshoot network printers and assist with corporate equipment upkeep (e.g., conference rooms).
• Collaborate with departmental management and workplace coordinators for in-office technology needs.
• Provide user training on hardware, software, and SaaS applications, including Microsoft 365 and communication tools like Teams.
• Contribute to IT infrastructure maintenance and process improvements in a fast-paced, regulated environment.

Qualifications:

• 3–5 years of hands-on experience in desktop support or a similar IT technical support role.
• Strong knowledge of Windows and macOS systems, hardware troubleshooting, and basic network fundamentals.
• Proficiency with Microsoft 365 administration (Exchange, Teams, SharePoint) and Microsoft Identity Management (Active Directory/Entra).
• Experience with MDM platforms, preferably Microsoft Intune.
• Familiarity with ITSM platforms (e.g., FreshService, Jira Service Management) for ticketing and documentation.
• Excellent analytical, problem-solving, and communication skills with a strong work ethic and attention to detail.
• Ability to work independently and collaboratively, providing exceptional customer service to a hybrid workforce.
• Experience in a HIPAA-regulated or highly regulated industry is a significant plus.
• Interest in learning new technologies and contributing to team initiatives.

Preferred Qualifications:

• IT certifications (e.g., CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate).
• Exposure to SaaS-based environments and hybrid IT infrastructures.

Other Duties:

• Assist other IT staff with technology projects and support tasks as requested.
• Handle additional responsibilities as assigned to support team and company objectives.

Why Join Reveleer?
Join a dynamic IT team in a growth-oriented, HIPAA-compliant environment with broad exposure to modern technologies, including Microsoft 365, Intune, and SaaS applications. This role is ideal for a proactive technician eager to enhance the employee experience and grow professionally.

What You’ll Receive:

• Competitive pay
• Medical, Dental and Vision benefits including HSA/FSA
• 401k with Employer Match
• 100% paid short term and long-term disability insurance
• PTO plan and 10 paid company holidays

Salary Range: $25.00 - $30.00 / hourly

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.