About the Role: Your Epic Quest Leading the Implementation Revolution!

You won't just be an architect; you'll be the grand conductor of every successful client launch. As our Head of Implementations, you'll own the entire journey – from "signed" to "live" – ensuring every project isn't just delivered but delivers measurable ROI that makes our customers sing!

This isn't just a desk job; it's a strategic AND hands-on leadership role. You’ll be writing the playbook for success, building and mentoring an elite squad of implementation pros, and jumping into the trenches whenever needed to unblock and deliver. You’ll be the bridge between our Product, Engineering, and Customer Success teams, making sure our clients don't just adopt Penguin Ai, but they absolutely WIN with it.

Your Day-to-Day Superpowers: What You'll Actually Do:

• Build the Dream Team: Lead, scale, hire, mentor, and coach our Implementation function to deliver stellar results, on time, every time
• Customer Journey Guru: Own the entire customer delivery lifecycle from initial kick-off to go-live, ensuring sky-high satisfaction and rapid time-to-value
• Playbook Creator Extraordinaire: Design, refine, and evangelize playbooks, templates, and KPIs that make consistency and predictability our middle names
• Cross-Functional Diplomat: Team up with Product and Engineering to align customer goals with our cutting-edge capabilities and future roadmap
• Risk Whisperer: Spot potential hiccups early, communicate like a pro, and manage change with empathy and precision. No surprises, just smooth sailing!
• Strategic Navigator: Bring crucial insights to leadership – what’s crushing it, what needs a boost, and how we can accelerate our impact
• Voice of the Customer: Champion the Implementation perspective in all things go-to-market, enterprise strategy, and customer advisory forums
  
  

What We're Looking For: Your Implementation Arsenal!

We need someone who speaks fluent technical-geek, business-pro, and customer-empath!

• 10+ years of G.O.A.T. Experience: You've rocked it in healthcare consulting, implementation, or client delivery leadership
• Healthcare Ops Whisperer: Deep, nuanced understanding of healthcare operations – how payers and providers tick, and how data grooves between them
• Deployment Dynamo: Proven success leading complex, multi-stakeholder enterprise deployments (bonus points if you've done this in health tech or SaaS – we love bonus points!)
• Tech Translator: Strong grasp of technical concepts like APIs, integrations, HL7/FHIR, data workflows, and interoperability
• C-Suite Charmer: Exceptional communication and executive presence – you can hold your own and inspire confidence with C-level clients
• Project Management Ninja: Skilled in project and program management (PMP, Lean Six Sigma a plus! You’re practically a superhero!)
• Scaling Sorcerer: Adept at scaling processes, teams, and systems to support explosive growth
• Mentor Maverick: A natural leader who thrives on developing others in a fast-moving, high-accountability environment
  
  

Bonus Points: Your Secret Weapons!

• You've launched healthcare AI or automation products at scale
• Consulting experience with an Accenture, Bain, BCG, E&Y or Huron environment
• You've not just survived but thrived in the beautiful chaos of a high-growth startup
• You can effortlessly translate between product-speak, clinical-speak, and exec-speak
• You have a legendary reputation for turning "red" projects gloriously green
  
  

The Culture Fit: Join Our Colony!

You'll Waddle With Us If

• You like your coffee with a side of delightful chaos
• You're fuelled by complexity and obsessed with delivering amazing results
• You want to deliver something that fundamentally matters, transforms healthcare and ultimately saves lives
• You believe implementation isn’t a handoff; it’s the start of an epic, trusted partnership!
  
  

Education & Qualifications: Brainiac Basics

• A Bachelor's degree in Computer Science, Engineering, Data Science, or a related field
  
  

Comp & Perks: Because Even Superheroes Need Support!

• Competitive salary: We reward greatness!
• Medical, vision, and dental coverage: Keep you healthy and smiling!
• Generous vacation policy and company holidays: Recharge and conquer!
• A front-row seat in one of healthcare's most exciting AI companies – witness history in the making!
  
  

Penguin Ai: We're Not Just Building AI, We're Revolutionising Healthcare! Want to Be Our Implementation Maestro?

Who We Are: The Penguin Ai Rebellion!

We’re not your average AI company - and we don’t want average teammates. Penguin Ai was founded by healthcare veterans who knew the system needed more than hype and half-baked algorithms. We built an AI platform that actually works in healthcare - across Prior Auth, HCC Coding, and all those soul-crushing workflows no one brags about. Our platform is fast to implement (think: 60 days), reduces administrative costs up to 40%, and makes payers look like heroes without writing a line of code.

This is AI for the real world of healthcare. And just to put a fine point on it: powerhouses like Snowflake and AWS don't just partner with anyone. Their trust in our platform speaks volumes about our robust, scalable, and secure technology.

Our audacious vision was first ignited by our CEO Fawad Butt, whose leadership as Chief Data Officer at both Optum and Kaiser Permanente gave him oversight of healthcare data representing nearly 75% of American lives. So, he didn't just see the problem; he lived it. Fawad understood that healthcare AI couldn't be a bandage - it had to be a purpose-built, battle-ready solution, meticulously crafted for the intricate, human-first world of medicine, not some hastily retrofitted industry software.

So with Fawad, who else is steering this iceberg? A dream team boasting over 150 years of combined, hard-won healthcare experience! We're talking about heavy hitters like Kishore, Mark, Peter and Terry… who all bring different successes & expertise from AI & healthcare. These aren't just impressive resumes; they're the architects and masterminds behind a platform that doesn't just process data – it genuinely understands healthcare's pulse.

We're growing faster than a penguin on a waterslide and we’re always on the hunt for customer-obsessed problem-solvers to help our clients unlock the full potential of their AI investments.

This isn’t some futuristic sci-fi movie set, this is AI for the real, gritty, essential world of healthcare where speed & data matter.