About Penguin Ai

Born from deep frustration with healthcare’s status quo, Penguin Ai was built by industry veterans who knew AI had to do more than "sound smart" — it had to solve things. Fast. We created a full-stack AI platform built for payers and providers to conquer the most tedious, expensive, and complex operational messes — from Prior Auth to HCC to all those unsexy but mission-critical workflows.

We help healthcare organizations get real results — not pilot purgatory. Live in 90 days. Savings in 60. Outcomes that actually matter.

About the Role – Solutions Engineer

This isn’t a “set it and forget it” solutions gig. This is for the curious, consultative, and technically fluent expert who can bridge the worlds of enterprise sales, product innovation, and healthcare data madness.

You’ll be the field general for all things pre-sales and post-close setup — translating customer needs into technical specs, shaping project plans, running demos that wow, and keeping Penguin Ai deployments fast, clear, and brilliantly executed. This role is part solution designer, part discovery artist, part data surgeon, and full-time trusted advisor.

What You’ll Actually Do:

• Join forces with 1–2 Sales Execs and partner teams as the go-to technical expert in the field.
• Lead engaging, insight-driven discovery sessions with payer and provider prospects — listening intently, asking the right “second why,” and uncovering the real problems behind the RFIs.
• Deliver crisp, compelling product demos that feel more like strategy sessions than sales theater.
• Write use cases that are clear, credible, and client-specific — not just templated fluff. Draft and own project plans that show exactly how we’ll get the client live in 90 days.
• Map out and document complex healthcare data needs — before contracts are signed.
• Work closely with the client to figure out how to get the right data out of their systems (we know it’s a maze).
• Capture customer feedback and distill it into actionable insights for product and engineering — no fluff, just signal.
• Act as the bridge between Penguin Ai’s field team and its product + engineering brains.

What We’re Looking For

This isn’t entry-level. We need someone who’s seen the chaos — and can bring clarity.

• Healthcare fluency – 5+ years working with payers or providers, ideally with experience in data, AI, analytics, or complex health tech deployments.
• Data chops – You can hold your own in a conversation about data structures, source systems, formats, feeds, and all the messy realities of payer/provider integration.
• Solution storytelling – You don’t just explain features; you connect the dots from pain to plan to payoff.
• Project mindset – You know what it takes to get a complex solution up and running fast — and how to plan, communicate, and troubleshoot the path.
• Communication instincts – You can simplify the complex, whether you’re talking to an executive, a clinician, or an engineer.
• Startup resilience – You’re resourceful, autonomous, and ready to thrive in a fast-moving, feedback-rich environment.
• Travel readiness – Willing and able to travel up to 50% to meet customers and support our sales motion.
• Bonus Points If You:
  • Have implemented or supported AI or RPA solutions in healthcare
  • Have a background in consulting, solution architecture, or sales engineering
  • Have written requirements or playbooks for enterprise software deployments
  • Have ever successfully extracted data from a payer system without crying

The Culture Fit

You’ll thrive at Penguin Ai if:

• You’re not afraid to roll up your sleeves — or admit when something’s unclear.
• You love technology but worship clarity.
• You enjoy playing translator between sales, product, engineering, and the occasional
• overwhelmed prospect.
• You treat every customer conversation as a chance to teach and learn.
• You want your fingerprints on the company you help build.

Comp & Perks

• Competitive base salary
• Performance bonuses
• Health benefits
• Travel expenses covered
• Direct access to the company’s product and leadership teams

How to Apply

If you’ve made it this far, we probably want to meet you. Reach out to Peter Longo (peter@penguinai.co) with your resume, a short note on why you’re intrigued, or your favorite AI pun.

NOTE: We strongly believe in recruiters but at this time we are not using one, so candidates only. When recruiters still try to send us people, it actually makes us sour on that recruiter for future use.