Description

For more information on this program, check out our website!

Parachute Health’s career development program for recent grads provides an introduction to how technology can improve healthcare for all involved, especially patients. This opportunity provides team members the ability to learn technology tooling, systems, and modern communication while supporting and gaining direct exposure to major healthcare delivery partners like health systems, insurance plans, and national providers of care.

You’ll join our Customer Experience team, providing outstanding support to our users while learning to navigate the healthcare landscape with ease. You’ll tackle phone, chat, and email support while mastering your knowledge of the Parachute Platform. You will also get a front-row view of today’s healthcare system and how your impact can truly make a difference. You’ll have opportunities to focus on fine-tuning your soft skills, develop client relationships, learn new and different functions, and explore your own interests.

After completing one full year in the program, you will be eligible to apply your newfound knowledge and skills to other areas of the organization. Graduates of the program have successfully interviewed and transitioned into roles in Operations, Customer Success, Data Analysis, Sales, and more. This opportunity for internal mobility ensures that you can continue to grow and contribute to Parachute Health in a capacity that aligns with your career aspirations and the company’s needs.

While on the Customer Experience team, you will:

• Engage new Parachute users through live chat, email, and phone with the goal of establishing a relationship and ensuring they feel welcome and comfortable with the platform, and know where to go when they have questions.
• Provide excellent ongoing service through empathy, active listening skills, scrappy resourcefulness, and a desire to ensure the best possible outcome for all patients.
• Help keep the platform running smoothly by quickly attending to technical operations tasks.
• Understand who our users and customers are and how Parachute best fits into and streamlines their workflow.
• Work with patient health information and treat it sensitively according to HIPAA guidelines.
• Build and refine processes that scale with rapid growth.
• Leverage strong communication, stakeholder management, and collaboration skills as you work with your colleagues and external customers.

Requirements

• A strong understanding of excellent service standards.
• Patient, personable, and kind -- in person, in writing, and on the phone.
• Experience supporting end users within the early-stage startup world or technology retail.
• Enthusiastic about using technology to better patient outcomes.
• Basic understanding of applications like Microsoft Excel, Word, Powerpoint, Zoom, etc.
• Desire to work in a startup environment with a proactive and hungry mindset, and able to pivot quickly based on company needs.
• Creative, out-of-the-box problem solver.
• Strong organizational skills.
• Desire to grow into a Client Success, Sales or Operations role.
• An intellectual curiosity to explore the various areas of a tech startup changing the healthcare landscape.
• A contagious, positive personality.
• Willingness to work modified hours on holidays and/or weekends.

The candidate will be based out of New York, NY, or Denver, CO, where we have Parachute remote hubs located in the Flatiron District in New York City and Cherry Creek in Denver. The position is a hybrid with an on-site presence required 3x per week (Tuesday-Thursday).