About the role:
We are looking for a Clinical Operations Manager to join our brand new tech-enabled collaborative maternity practice. We’re searching for an individual who is thoughtful and passionate about delivering patient-centric care and is excited to join a dynamic and innovative team.

In addition to helping shape Oula's overall patient experience, you will also be responsible for managing the operations of Oula’s first Connecticut clinic in Norwalk, CT. This is the perfect opportunity for an individual that is excited to help define and build a new best-in-class maternity care experience. This is a full-time, salaried role, and eligible for benefits.

Key Responsibilities:

Frontline leadership:

• Onboard, train, manage frontline teammates
• Create space for regular 360 feedback to help Oula improve its operations
• Ensure all departments comply with local healthcare laws and regulations (e.g., ensure records of clinician licensure is up to date)
• Create work schedules, clinic monthly schedules, clinician on call schedule
• Ensure communication flows between relevant parties smoothly (e.g., partnering hospital should be clear about which provider is on call)
• Ensure patient requests are responded to in a timely fashion by local team

Operations management

• Oversight of facilities and office operations
• Resolve urgent facility issues & emergencies through on-site support of the team
• Manage third party vendor relationships, recommend changes if issues arise
• Manage inventory
• Coordinate with clinical staff to identify their needs and solve their issues
• Work with Oula leadership on improvement projects that have impact on the future of the company as it scales, e.g.,
• Systematize our inventory management process
• Systematize how we approach teammate file management

About You:

• Passionate about improving maternity care, and excited to scale a tech-enabled service.
• A collaborator: you will partner with clinicians, patient experience support teammates, and others to build best-in-class care
• Creative: you identify issues and can think of solutions that
• A doer. You can turn feedback into meaningful experiments to run with the team. You’re also willing to roll up your sleeves and answer phones when the team needs you.
• Empathetic and emotionally in-tune with patient and team member needs.
• Metrics-driven. You care about seeing results.
• Excited about the opportunity and chaos of an early-stage company.

Desired Experience & Qualifications:

• 5+ years of progressive operational experience
• 2+ years in a management role hiring, onboarding, managing, and motivating team members
• Prior experience managing a healthcare facility (multi-site management preferred)
• Ability to manage across multiple priorities
• Experience getting into the weeds of different processes
• An understanding that a clinic’s schedule can make or break morale
• Intermediate computer skills - the ability to advocate for your business’s needs and share ideas across the company through thoughtful spreadsheets and presentations
• A passion for metrics: track record for defining KPIs, setting goals, and beating them