Who You Are

You are an experienced Patient Engagement leader with a comprehensive background in designing, developing and implementing techniques to maximize direct-to-patient impact. You are a strategic operator who has scaled multi-modal engagement models in value-based environments, driving measurable improvement in Stars, Clinical and Utilization outcomes. You have experience leading teams and implementing holistic patient touchpoints to augment the primary care provider. You bring both the strategic lens and operational discipline needed to position the Patient Engagement Center as a core driver of Oasis’s 2026 performance and long-term growth.

Who We Are

Oasis Health Partners (Oasis) is building healthier communities by advancing primary care. We partner with patients, providers and plans to provide personalized, local care for seniors in towns across America. We believe that patients’ needs come first, and that primary care is the foundation of patient-centric healthcare. With Oasis, patients receive better access and care. Providers receive the data, resources, and expertise to be successful in value-based care arrangements. Payors get the benefit of a solution that improves performance, drives growth, and reduces the total cost of care in hard-to-engage markets.

Together, we will boldly advance primary care for those that need it most. We are excited for you to join us on this journey.

Your Role

As the Vice President, Patient Engagement Center (PEC), you are responsible for overseeing a broad team of clinical and non-clinical patient-facing staff. You will manage workflow funnels, capacity alignment and outcome-based success tracking. You will oversee the overall strategic design of the team and be a key partner in the implementation of our next generation service model. You serve as a cross-functional liaison to our market executives as well as our central operations teams, providing oversight for our patient focused delivery approach.

Success in this role means redefining the Patient Engagement Center from a traditional contact center into a patient management function that closes stars gaps in care, improves clinical outcomes and influences utilization metrics while delivering an excellent patient experience. You will translate strategy into operational design, ensuring that engagement activities directly contribute to value-based outcomes.

Key Responsibilities

• Serve as the enterprise owner of Oasis’s patient engagement operating model, driving alignment across programs and stakeholders to deliver a unified, patient-centric, context-aware outreach strategy
• Transition our patient engagement approach into high-risk patient management, including shifting our operational and labor models and managing tech and product implementations
• Develop a best-in-class team with a focus on throughput capacity models and implementing outcomes-based performance management
• Improve our patient engagement by leveraging a multi-modal outbound approach
• Own PEC capacity and prioritization modeling to ensure resources, workflows and performance goals are aligned with organizational priorities and market-level needs
• Partner with Clinical, Stars, Risk, Tech / Product and Market Delivery leaders to ensure aligned prioritization, campaign design and measurement
• Partner with Data and Technology teams to optimize use of engagement platforms and ensure accurate tracking, reporting, and ROI measurement
• Develop and mentor PEC team to build a culture of accountability, data-driven decision-making, and continuous improvement

Investment In Our Team

We invest in the personal and professional success of our team. We take care of our people and offer robust benefits including 401K, medical, dental, vision and generous time off plans. We are committed to supporting your growth with a development program that starts with onboarding and continues throughout your career. As an inclusive, passionate and diverse team, you will partner with professionals who understand the importance of high-value, high-impact patient care.

About You

• Undergraduate Degree required – Graduate Degree preferred
• Minimum of 10 years of proven Healthcare Leadership experience
• At least 7 years of experience leading a patient engagement or experience team with a proven track record of managing KPIs
• 5 years of experience in a Managed Care VBC Organization or a Medicare Advantage Payor role
• Experience leading clinical and non-clinical teams in a combined workflow management approach
• Demonstrated cross-functional collaboration skills with the ability to effectively partner with teams across functions and levels to drive alignment and achieve shared goals.
• Thrives in a matrixed environment by building trusted relationships, communicating with clarity, and influencing without direct authority