• Build and maintain strong relationships with key stakeholders in health systems.
• Oversee the successful implementation and adoption of Nym Health's solutions.
• Analyze customer needs and provide tailored solutions to enhance satisfaction.
• Collaborate with internal teams to address customer challenges promptly.
• Conduct regular check-ins and reviews to ensure customer success and retention.
• Develop and deliver training sessions and materials for customers.

• 5+ years of experience in client-facing roles, delivering products, services, and analyses, preferably to healthcare customers, with increasing responsibility
• Healthcare experience required, working with health systems, provider groups, or healthcare organizations, with a solid understanding of healthcare operations, revenue cycle workflows, and compliance. Medical coding and/or Health Information Management experience preferred.
• A track record of rigorously prioritizing, managing project timelines, conducting data analyses, leading client communications, and promoting cross-functional team collaboration
• Strong project management skills with a proven ability to manage multiple complex projects and meet deadlines
• Excellent communication and interpersonal skills, with the ability to build strong relationships with healthcare clients and internal teams
• Passion for working for a healthcare startup, comfortable with navigating ambiguity and proactively identifying and participating in process improvement opportunities
• You thrive in a collaborative, diverse, cross-functional environment, working with international teams.
• Experience with Customer Relationship Management platforms, project management tools, document management, and ticketing systems.
• Located in Eastern Time or Central Time Zone, or willing to start your day by 9 AM EST as needed
• You are willing to travel occasionally, to clients for key meetings or to Nym internal offsites

What We Offer:

• Competitive salary and performance-based bonus
• Comprehensive health, dental, and vision insurance
• Unlimited paid time off (PTO)
• Opportunities for career growth and professional development
• Flexible work environment
• Remote employee perks, such as monthly meal budget, home office stipend, and utilities reimbursement

Approximate base compensation: Final package may vary and will be determined by various factors including location, the role is expected to be performed, candidate experience, education, and ideal qualifications.

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We are an equal-opportunity employer and encourage candidates from all backgrounds to apply. We are committed to creating an inclusive and diverse workplace.