Remote Patient Experience Representative

📍 Location: Remote, United States
📅 Schedule: Full-time, Weekends are required
💼 Industry: Healthcare, Patient Support, Customer Service
💻 Work from home

About myLaurel

At myLaurel, we’re leading the movement to bring high-quality, hospital-level acute care into the comfort of patients’ homes. Our innovative programs—Recovery at Home, Rapid Advanced Care, and Acute Care at Home—serve frail, elderly, and complex patients while dramatically reducing hospital visits and improving outcomes.

Using a collaborative care model of telehealth physicians, in-home paramedics, and RN care managers, we prevent unnecessary ER visits, hospitalizations, and readmissions—while radically improving the patient and caregiver experience.

About the Role: Patient Experience Representative (Remote)

We're looking for empathetic, energetic, and customer-obsessed professionals to join our growing Patient Experience team. You'll serve as one of the first voices patients hear when engaging with myLaurel—scheduling visits, answering questions, and providing compassionate support. Shifts can be anytime between 8 am to 8 pm EST (8 hour shift).

You’ll handle both inbound and outbound calls, helping patients understand the value of our care and scheduling critical health visits. You’ll also assist with follow-ups, pharmacy coordination, and equipment needs. Your communication skills and attention to detail will play a direct role in helping patients access lifesaving care—from the comfort of home.

What You’ll Do

• ☎️ Handle inbound and outbound calls with warmth, clarity, and professionalism
  
• 📅 Schedule health visits for eligible patients referred by our partners
  
• 📣 Explain care benefits to patients and overcome objections with empathy
  
• 💬 Follow up with reminder calls and after-care assistance (equipment, pharmacy, etc.)
  
• 📝 Accurately document patient info and feedback in our referral system
  
• 🤝 Collaborate with a dynamic remote team to ensure seamless care delivery
  

What We're Looking For

• 12 months of call center or customer service experience
  
• Experience in healthcare, soft sales, or appointment setting is a plus
  
• High school diploma or equivalent
  
• Excellent verbal and written communication skills
  
• Comfortable handling phone-based work in a fast-paced environment
  
• Strong data entry and multitasking skills
  
• Reliable internet: 20 Mbps download / 5 Mbps upload (check via Speedtest.net)
  
• Quiet, private home workspace with a door
  
• A passion for helping people and making a difference every day

Why Join myLaurel?

• ✅ Work from home anywhere in the U.S.
  
• ✅ Be part of a mission-driven team making healthcare more humane and accessible
  
• ✅ Rapidly growing company with room for career advancement
  
• ✅ Supportive, remote-first culture
  

Ready to be the reason a patient gets the care they need—right at home? Apply now and join us in reimagining the future of acute care.