About Kindbody

About the Role

Responsibilities

• Oversee practice and clinical team members comprised of practice coordinators, nurses, medical assistants, and sonographers to ensure they are meeting their day-to-day responsibilities

  • Provide regular feedback and reviews
  • Track KPIs and deliverables
  • Manage performance improvement plans
  • Coordinate team meetings and oversee takeaways
  • Serve as the liaison between team members and the physicians and lab team
• Perform hiring procedures for all clinic staff
• Oversee the onboarding program for the team members. The onboarding role involves but is not limited to, executing training materials, training in all SOPs, training on the process for the documentation, shadowing/coaching, and proficiency testing and sign-offs
• Responsible for managing all internal staff escalations in collaboration with the Operations leadership and the People team
• Work with Operations leadership to address all patient questions, complaints, and feedback within 24-48 hours by collaborating with the clinical, operations, and laboratory teams.
• Work with the Operations leadership team and Finance team to ensure overhead and cost of goods and services are in line with budget and continue to push for budget improvement
  • Approve and ensure all purchase orders are in line with budget
• Execute patient conversion lists for specific markets by holding regular meetings with appropriate clinic staff to ensure coordination is being handled and patients are moving into treatment timely
  • Update and maintain the Anticipated List for specific markets for accurate forecasting
• Coordinate clinic staff schedules to ensure there is appropriate in-office support, cross-team collaboration, patient recovery support, and 24/7 customer support by team members
  • Manage the schedule of per-diem and temp employees, if applicable
• Oversee time cards, PTO, and leave requests for the clinic for both direct and indirect reports
• Manage procedural scheduling for all OR cases and ensure the appropriate teams, including the external anesthesia team, are aware of and available for cases.
• Oversee procedural scheduling for all procedures (hysteroscopies, egg retrievals, embryo transfers, and IUIs)
• Scrub clinic schedule daily to ensure appropriate access is available and patients are scheduled correctly
• Coordinate provider cross-regional coverage in collaboration with local leadership
• Troubleshoot scheduling issues and make changes to the patient portal & provider templates as needed
• Address customer billing & insurance questions including, but not limited to accepting payments, refunds processing, and insurance claims submissions in collaboration with the RCM/Finance teams
• Ensure all copays, patient responsibilities, and self-pay or outstanding balances are collected at the time of check-in
• Maintain the highest degree of ethics when handling patient payments and bill processing
• Report KPIs weekly in an effort to forecast company revenue accurately
• Assist with business improvement and marketing efforts
• Manage clinic P&L in alignment with company goals and objectives
• Monitor clinic activities for compliance with health industry regulations
• Oversee facilities and maintenance issues
• Manage annual retraining of SOPs as necessary
• Responsible for the management and tracking of provider’s licensing, credentialing, and hospital privilege applications and renewals
• Manage all RN BLS renewals
• Establishes a compassionate environment by providing emotional and psychological support to patients and patient's families
• Works independently to assure the program goals are achieved
• Support and promote excellence in customer service

• Provide feedback to HQ on process improvement and job specifications to help gain efficiencies in your day to day

Who You Are

• 3+ years of managerial experience
• Bachelor's of Science or clinical background is a plus
• Strong change management skills
• Experienced in EMR and G-Suite
• Experience in and a passion for women’s health, and fertility is a plus
• Strong communication skills & a team player
• Detail oriented
• Exemplifies strong customer service skills and professionalism