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KindEOS Match Coordinator Egg Donation Services
Kindbody
This job is no longer accepting applications
See open jobs at Kindbody.See open jobs similar to "KindEOS Match Coordinator Egg Donation Services" The Health Talent Exchange.Chicago, IL, USA
Posted 6+ months ago
About Kindbody
Kindbody is a leading fertility clinic network and family-building benefits provider for employers offering comprehensive virtual and in-person care. Kindbody's clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum. Kindbody is the trusted fertility benefits provider for more than 90 employers, covering more than 2.4 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $154 million in funding from leading investors including Perceptive Advisors, GV (formerly Google Ventures), RRE Capital, Claritas Health Ventures, Rock Springs Capital, NFP Ventures, and TQ Ventures.
About the Role
As an experienced KindEOS Match Specialist reporting to our KindEOS Director of Business Operations, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a 40 hours/ week full time remote/ hybrid position and is based out of our Chicago West Loop location located at 333 S Desplaines Street, Ste 200, Chicago IL.Responsibilities
Responsibilities
- Work closely with Kindbody physicians, enterprise, financial navigators, IVF, and clinical staff and KindEOS/ third party teams to provide support specific to match facilitation of egg donor services/ deliverables
- Manage the match facilitation process for Kindbody and non-Kindbody clientele seeking egg donor services with KindEOS
- Lead match facilitation expert for the KindEOS fresh and frozen egg donor programs
- Identify potential donor candidates based on the intended parents' requirements.
- Assist in collaboration with Kindbody third party and clinical teams with a KindEOS client independent journey, seeking KindEOS agency support services (at fee) when presenting with a designated/ known, non-KindEOS egg donor
- Conduct comprehensive consultations per month with intended parents to understand their specific needs, preferences, and expectations
- Educate intended parents about the donor egg process, including legal, ethical, and medical aspects.
- Take ownership and oversee the day to day operations of egg donor service line match management and be knowledgeable of the business of sales management
- Weekly updates of accurate record-keeping and documentation
- Maintain necessary EDC (egg donor connect site) ledgers/ log/ spreadsheets and overall donor inventory and movement
- Day to day operations working collaboratively with the KindEOS and third party teams, clinical assistants, KindEOS patient advocate and KindEOS recruitment specialist
- Assist KindEOS leadership with operational gaps, problem solving and incident reporting, specific to the egg donor program match facilitation services
- Collaborate with legal ART attorney groups, psychologists/ LCSW, financial vendors, escrow management, insurance companies, preferred industry vendors, and others as needed
- Weekly KindEOS / third party team support, to determine the efficacy of current workflows and recognize opportunities for increased efficiency, as well as overall patient experience (for egg donors and recipients of egg donor)
- To collaborate and report service line development or other recommendations to the KindEOS Director of Business Operations
- To enhance and customize the KindEOS administrative platform (Egg Donor Connect - EDC) to promote automation and efficiencies for recruitment and vetting services for egg donation, embryo donation and surrogacy services (and mindful of EMR system efficiencies and enhanced automation)
- Collaborates with the Kindbody Family Building teams and KindEOS teams for all egg donor and vetting integration (process)*
- Learn, follow, and keep up to date with FDA regulations for HCT/Ps, ACOG and ASRM guidelines related to Third Party Reproduction (i.e., egg donation, gestational surrogacy and ethics)
- To collaborate with the Kindbody IT staff for necessary support of systems management
- Knowledgeable for high-level, cross-coverage, of day-to-day operations within the KindEOS teams (under direction of the Director of Business Operations)
- Upkeep and reporting of monthly match management business KPIs to the Director of Business Operations
- Upkeep, development and implementation of systems, spreadsheets, and documents
- Lead contact for the KindEOS EDC platform, specific to match management of egg donor service line (to work closely in collaboration with the EDC platform programmer)
- Maintaining the parties’ anonymity, confidentiality and HIPAA/ PHI
- Assess for needed improvements or changes and participate in the solutions
- Participate in professional development and organizational meetings specific to the KindEOS programs
- Minimal travel to other locations, as necessary, to provide support for the service line, professional vendors, and organization. Travel varies based on the engagement and may be local, regional, or national.
- Ability to present/ speak at engagements, per leadership direction
- Assist with other office duties, per leadership direction
And other responsibilities and ad-hoc projects from time to time, based on business needs.
Who You Are
- Expert in the fertility industry, with third party reproduction specific to egg donor/ surrogacy experience (personal and/ or professional)
- Must have excellent written and verbal communication skills
- Ability to communicate, problem-solve independently and respond quickly to all key team members is critical
- Must be proactive and self-driven to execute on critical and timely deliverables
- Ability to uphold the KindEOS and KIndbody professionalism and positive, kind culture
- And other qualifications, based on business needs.
Perks and Benefits
Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our full time employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed.
Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. We are constantly reevaluating our benefits to ensure they meet the needs of our employees.
In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against Covid-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: California, Colorado, Illinois, New York, New Jersey and Washington. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company.
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Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more diverse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our employment and hiring policies and practices without regard to race, color, religion, sex, gender, gender identity, gender expression, pregnancy, citizenship, national origin, ancestry, age, disability, medical condition, military service, military or veteran status, genetic information, creed, marital status, sexual orientation, or any other status protected by federal, state, or local law.
This job is no longer accepting applications
See open jobs at Kindbody.See open jobs similar to "KindEOS Match Coordinator Egg Donation Services" The Health Talent Exchange.