Description:

We are seeking a passionate and experienced bilingual health coach fluent in both Spanish and English to join our dynamic team. As a full-time employee, you will play a crucial role in empowering individuals to achieve their health and wellness goals. West Coast hours are preferred to support our diverse user base.

The Role Encompasses:

• Facilitating the Kaia coaching experience; guiding users to achieve their health goals, responding to their individual needs, and using intrinsic methodologies to support them in gaining clarity.
• Conducting one-on-one telephonic and chat-based health coaching sessions in both Spanish and English.
• Multiple touchpoints with each coachee across various types of communication channels while driving retention.
• Supporting end users in navigating the Kaia app from a technology standpoint.
• Documenting coach session notes explicitly within the Kaia platform for proper record-keeping in line with that required by any “medical device” or service.
• Using the Kaia Coaching Philosophy as a basis for effective and meaningful coaching, including individually tailored SMART goals that reinforce automaticity of Kaia as a habit.
• Supporting customer success by identifying the participant’s needs and relaying program details and requirements to elicit new thinking and habit change.
• Being highly knowledgeable about Kaia products, therapies, and types of support offered.
• Supporting warm live transfer calls from partner referral systems.
• Assisting with developing coaching protocols and messaging and providing QA for product development of our Spanish content.

Your Profile:

• You are inquisitive and enjoy gathering feedback and finding areas of opportunity for continual improvement.
• As a coach, you are naturally empathetic and easily create camaraderie with your coachees while remaining objective and able to guide them through processing whatever may come up in a session.
• You have a drive to be a self-starter and an eagerness and ability to thrive in a rapidly changing, fast-growing environment on a digital forum.
• Process-focused and detail oriented with strong organization, documentation, and analytical skills.
• You thrive in a team environment that lifts each other up and collaborates together and across other teams to continue driving the service, as well as the product itself.
• You are a learner and are always thirsty for expanding your knowledge base through personal development and team enrichment opportunities.
• Being part of the front line of contact with our users, you have excellent communication skills across both telephonic and chat-based sessions and receive best-in-class customer satisfaction ratings.
• You have an ample amount of patience with coaching clients due to the unique and extensive process of developing and implementing new habits and behaviors.

Role Requirements:

• Fluent in both Spanish and English (spoken and written).
• Experience with email, client management tools, smartphone and App-based technologies
• Health Coach Certification (or currently enrolled in a Health Coach Certification program. Prefer that certification is from a NBHWC accredited program)
• Degree in Health Sciences
• Have the ability to work remotely and privately
• Predictable and reliable attendance
• Authorization to work in the US required

Contract Type:

This is a full-time position with flexible hours to accommodate both coach and client schedules. West Coast hours are preferred.