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Center Supervisor - Bay City, TX
Join Parachute
People & HR, Operations
Bay City, TX, USA
Posted on Jul 26, 2025
Who Are We?
Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. In using a tech-forward approach, we’re able to offer each member a highly personable and best-in-class experience that’s consistent at each and every visit.
Our vision is to introduce an elevated plasma donation experience to markets with smaller populations that’s grounded in convenience. This model allows us to positively impact the industry supply chain and help patients gain access to the medication they need.
We have grown from 2 to 30+ operations in less than three years and plan to continue our rapid expansion. We are looking for people who share in our passion for helping others and are invigorated by the speed at which our start up moves. Come join us as we help the world gain access to more plasma - one donation at a time.
What You'll Do:
The Supervisor is responsible for overseeing daily operations at the plasma collection center, ensuring compliance with all federal, state, and company regulations. This role involves supervising staff, maintaining a safe and efficient donor experience, and ensuring high-quality plasma collection processes. The Supervisor will work closely with the Center Leadership to meet operational goals, train employees, and uphold excellent customer service standards.
- Staff Supervision: Lead the team of phlebotomists and physician substitutes to hit our daily and weekly operational and compliance goals.
- Operational Oversight: Ensure smooth daily operations, including donor flow, equipment functionality, and adherence to standard operating procedures (SOPs). As Supervisor you will be responsible for managing the flow of donors and employees to match the needs of the business.
- Quality Assurance: Monitor compliance with both regulatory and company requirements for best practices, documenting any deviations from expected behavior.
- Donor Experience: Oversee the donor experience end to end. Ensuring the customer hears a “Welcome to Join Parachute” when they walk in a great experience at every stage of the process.
- Training & Development: Train new hires and provide ongoing education to staff on proper techniques, safety protocols, and customer service standards.
- Inventory Management: Assist with the management of supplies to ensure there are no disruptions to operations.
- Problem Resolution: Address donor or staff concerns promptly and escalate issues to the Center Leadership as needed.
Who You Are:
- Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare, management, or a related field preferred.
- Experience: Minimum of 1-3 years of experience in a healthcare, clinical, or supervisory role; experience in plasma collection, blood banking, or phlebotomy is highly desirable.
- Physical Requirements: Ability to stand or walk for extended periods, lift up to 50 lbs, and assist donors as needed.
Benefits
- Career growth opportunities
- Competitive compensation
- Medical, Dental, and Vision insurance
- Paid time off
- Company paid holidays