The Opportunity:

The Senior Health Virtual Services (SHVS) Provider role is a dynamic and evolving role part of Senior Health at One Medical. The primary responsibility of the SHVS provider is to provide direct, patient-facing virtual clinical care for acute and time sensitive care needs outside of the clinic (known as “triage and treat”), and to collaborate with and support Senior Health Primary Care Providers in managing clinical tasks. The SHVS Provider role is 100% remote, with example schedule listed below.

The SHVS role focuses primarily on Senior Health patients, however is a part of the One Medical Virtual Medical Team. The One Medical Virtual Medical Team (VMT) is a leading provider of virtual clinical care, providing world-class, convenient, evidence-based virtual medical care to One Medical patients of all ages in concert with their primary care providers. Through advanced technology and a team-based approach, we care for patients 24 hours a day, 365 days a year. Our team is united by intellectual curiosity, inclusiveness, and a powerful mission: transforming healthcare and bringing world-class primary care to everyone.

Employment type:

• Full time virtual role (32 hours minimum including weekends and/or evenings)
• See example schedule below (for demonstration only)

Monday: 4pm-1am EST
Tuesday: 4pm-1am EST
Wednesday: 4pm-1am EST
Thursday: OFF
Friday: OFF
Saturday: 4pm-1am EST
Sunday: 4pm-1am EST

Monday: OFF
Tuesday: OFF
Wednesday: 4pm-1am EST
Thursday: 4pm-1am EST
Friday: 4pm-1am EST
Saturday: OFF
Sunday: OFF

What you’ll be working on:

• Remote Care: Treating patients via telehealth visits, including telephonic triage calls and asynchronous patient messaging in partnership with centralized virtual RN team
• PCP Panel Support: work as an extension of in clinic PCPs through task support focusing on high value/high impact clinical tasks - medication refills, interpretation and reporting of diagnostic results such as labs or imaging, consult note review.
• Collaboration: ongoing connection with PCPs across offices
• Continuous learning during weekly Clinical Rounds and through other modalities
• Ongoing collaboration with both virtual and in-office teammates via daily huddles
• Care coordination with daytime virtual and office care teams, across both commercially insured and value-based senior health populations
• Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually

What you’ll need

• Required state licenses: (any 1 of the following)
  • AZ, WA, GA, CO
  • additional state licenses will need to be obtained upon hire
• Minimum of 2 years of experience as a Family Nurse Practitioner or Physician Assistant
• In the past 5 years, practiced as an PA or NP for at least:

• 2 years in an outpatient primary care setting seeing patients of all ages (with evidence of experience working with a senior health population as a component of your practice)
• OR 2 years in urgent care or emergency medicine setting seeing patients of all ages (0+)
• Ability to work weekday and weekend shifts (alternating weekends required)
• Spanish speaking strongly preferred

• Excellent clinical and communication skills
• Ability to work and function in a dynamic environment that has some ambiguity
• Can thrive in a fast-growing, mission driven organization focused on using data to improve patient outcomes
• Highly motivated self-starter who can identify opportunities to refine and improve workflows while meeting or exceeding clinical performance standards.

One Medical providers also demonstrate:

• A passion for human-centered primary care
• The ability to successfully communicate with and provide care to individuals of all backgrounds
• The ability to effectively use technology to deliver high-quality care
• Clinical proficiency in evidence-based primary care
• The desire to be an integral part of a team dedicated to changing healthcare delivery
• Openness to feedback and reflection to gain productive insight into strengths and weaknesses
• The ability to confidently navigate uncertain situations with both patients and colleagues
• Readiness to adapt personal and interpersonal behavior to meet the needs of our patients

This is a full-time remote role

One Medical is committed to fair and equitable compensation practices:

The base pay range for this role is $56.50 to $63 per hour