The Opportunity:

The One Medical Senior Health Virtual Services team is a leading provider of virtual clinical care, providing world-class, convenient, evidence-based virtual medical care to One Medical Senior Health patients in concert with their primary care providers and care teams. Through advanced technology and a team-based approach, we care for patients 24 hours a day, 365 days a year. Our team is united by intellectual curiosity, inclusiveness, and a powerful mission: transforming healthcare and bringing world-class primary care to everyone.

The Role:

The role of the Senior Health Virtual Services (SHVS) RN requires advanced nursing skills, communication and collaboration. The RN will utilize these skills and independent nurse judgment while taking live telephone-based triage calls from our Senior Health patients, a population of medically complex seniors in our value based primary care system. The RN must effectively build rapport, and use an evidence based systematic assessment to determine the best care and disposition for the patient. The RN must adapt communication styles to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds.

The SHVS RN will require the ability to simultaneously think critically, communicate with the patient and accurately record the interaction in the electronic medical record. At times, the RN will need to escalate patients to a higher level of care, including emergency and urgent care centers. When indicated, the RN will collaborate with Senior Health Virtual Services NPs and PAs for care guidance, or for hand off for additional clinical management. Effective with involved stakeholders - the patient and or a caregiver, care team members and others - is essential to success in creating a collaborative plan of care.

Employment type:

• Full time
• 32-40 hours per week including days/evenings and alternating weekends

What you’ll be working on:

• Virtually treating patients via telephonic and video triage calls
• Ongoing collaboration with both virtual and in-office teammates
• Utilization of your specific clinical training and opportunities to give exceptional care to senior patients virtually
• Ongoing expansion of Nursing scope to optimize RN skills to a broader population at One Medical

Education, licenses, and experiences required for this role:

• Bachelor of Science in Nursing preferred, Associates in Applied Science in Nursing, MSN or other RN degree
• An unencumbered, active RN license in a compact state (NLC) and ability to apply for single state licensure in Massachusetts and Washington or other states in the future.
• In the past 5 years, have at least
  • 2 years of RN direct patient care experience in areas such as Home Care, Community Health, Primary Care or Hospital (ER, ICU or Inpatient)
• A willingness to learn and execute nursing practice using value based care principles in caring for older adults and other populations.
• Confidence in using the Nursing Process and ability to use clinical judgment in order to make a high quality nursing plan while being efficient in workflows
• Ability to make decisions independently using clinical protocols
• Experience working with adult & geriatric patients preferred
• Ability to work in a fast paced and dynamic environment
• Excellent clinical and communication skills
• Experience using technology to deliver high quality, evidence-based primary care
• The desire to be an integral part of a rapidly growing team of clinicians dedicated to changing health care delivery
• Ability to work days/evenings and weekends
• Spanish speaking preferred

One Medical providers also demonstrate:

• A passion for human-centered primary care for our senior members
• The ability to successfully communicate with and provide care to individuals of all backgrounds
• The ability to effectively use technology to deliver high quality care
• The desire to be an integral part of a team dedicated to changing healthcare delivery
• An openness to feedback and reflection to gain productive insight into strengths and weaknesses
• The ability to confidently navigate uncertain situations with both patients and colleagues
• Readiness to adapt personal and interpersonal behavior to meet the needs of our patients

Benefits designed to aid your health and wellness:

Taking care of you today

• Paid sabbatical after 5 and 10 years
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

Supporting your medical career

• UpToDate Subscription - An evidence-based clinical research tool
• Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education

This is a full-time virtual role.

One Medical is committed to fair and equitable compensation practices.

The base hourly range for this role is $39.00 per hour to $43.00 per hour based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. The total compensation package for this position may also include benefits and/or other applicable incentive compensation plans. For more information, visit https://www.onemedical.com/careers/