Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We are seeking an exceptional Laboratory Director to establish and lead a new, FDA-regulated clinical laboratory. This is a rare opportunity to build a laboratory from the ground up — owning every aspect from initial CLIA certification through long-term operations. The successful candidate will hold the CLIA license, direct all laboratory operations, provide technical leadership, and oversee the execution of FDA clinical studies required to support regulatory clearance of a novel home-collection diagnostic test system.

During an initial study phase of approximately 18–21 months, the laboratory will function primarily as a controlled study site, conducting pivotal analytical and clinical work in support of FDA clearance. Following clearance, the laboratory will transition to scaled routine clinical operations. The ideal candidate is a proven builder who thrives in both roles: executing rigorous regulated studies while simultaneously designing a laboratory that is built to grow.

You Will:

Laboratory Establishment & Compliance

• Obtain CLIA certification for high-complexity testing, including filing the CMS-116, selecting the certification route (Certificate of Compliance or Certificate of Accreditation), and securing the laboratory’s CLIA number.

• Secure applicable state laboratory license(s) and personal director certification of qualification in required operating and patient-service states (e.g., New York CLEP).

• Design the physical plant and environmental controls: bench layout, sample flow, biosafety, refrigeration/freezer storage with continuous monitoring, and emergency provisions.

• Select, procure, install, and qualify the analytical platform and any required middleware.

• Build out the laboratory’s full document architecture, including SOPs spanning pre-analytic, analytic, and post-analytic processes, and support development of the Quality Management System and document control.

• Select and configure the LIS/specimen management system, result-reporting pathways, and data-integrity controls required for a regulated study environment (ALCOA+; 21 CFR Part 11 where applicable).

• Hire, train, and competency-assess laboratory technologists; establish the CLIA-required competency assessment program.

Laboratory Leadership

• Serve as the CLIA Laboratory Director and license holder, with full accountability under 42 CFR 493.1445.

• Concurrently serve as Technical Supervisor and, as needed, General Supervisor and Clinical Consultant for the laboratory’s full scope of testing.

• Directly supervise laboratory technologists performing assay testing and specimen accessioning during the initial study phase; plan and support staffing expansion as operations scale.

• Establish and maintain ongoing competency assessment, QC/QA programs, CAPA, internal audits, proficiency testing enrollment, and accreditation readiness.

FDA Clinical Studies

• Partner with Regulatory, Quality, and Clinical stakeholders to design analytical and clinical studies supporting FDA clearance; own all laboratory-facing portions of study protocols.

• Lead method validation and verification of the core assay: accuracy, precision, reportable range, analytical sensitivity/specificity, interference testing, and carryover per applicable CLSI guidance.

• Own the integrity of the pivotal method-comparison study from the bench: ensure specimens are collected, accessioned, aliquoted, labeled, stored, and cataloged correctly, with full chain of custody.

• Ensure the comparator methodology is appropriate and defensible, including relevant certification and traceability requirements, and that comparator processing meets FDA-recognized standards.

• Oversee specimen stability and transport condition studies across the end-to-end home-collection-to-laboratory workflow.

• Maintain the laboratory’s contribution to the Test System Design History File and design controls; ensure processes are inspection-ready throughout the study period.

• Serve as the laboratory’s point of contact and subject matter authority in FDA interactions and inspections.

Long-Term Operations

• Transition the laboratory from a study site to a scaled, operational clinical laboratory delivering cleared diagnostic testing.

• Define and document the long-term operating model: throughput, staffing, automation, turnaround-time targets, and quality metrics.

• Establish the roadmap for extending the laboratory platform to additional analytes and tests, along with the associated regulatory and operational framework.

• Maintain all ongoing compliance obligations: proficiency testing, competency assessment, QC/QA programs, CAPA, internal audits, and accreditation readiness.

You Have:

• Doctoral degree (MD, DO, or PhD in a chemical, physical, biological, or clinical laboratory science) qualifying you to serve as a CLIA high-complexity Laboratory Director under 42 CFR 493.1443, including applicable board certification.

• Demonstrated experience serving as a CLIA Laboratory Director and/or Technical Supervisor for high-complexity testing.

• Hands-on expertise in clinical chemistry method validation and quality control (calibration, proficiency testing, etc.).

• Working command of the regulatory frameworks governing clinical laboratory operations: CLIA (42 CFR 493), relevant CLSI standards, and FDA IVD requirements, including familiarity with design controls and the Quality Management System Regulation (21 CFR 820 / QMSR).

• Ability to make a laboratory inspection-ready and to defend its processes and data to regulatory authorities.

Preferred Qualifications

• Licensed to serve as a laboratory director in New York and New Jersey States and other applicable states.

• Experience supporting FDA 510(k) or PMA submissions, particularly in generating analytical and clinical study data for IVD or test systems.

• Domain depth in HbA1c testing: assay methodologies (enzymatic, immunoassay, HPLC/capillary electrophoresis), NGSP certification, and IFCC traceability.

• Familiarity with capillary and self-collected specimen types and the pre-analytic considerations they introduce.

• Comfort operating in a fast-moving, commercially driven environment alongside cross-functional partners in regulatory, quality, clinical, product, and operations.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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