Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023.

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers.

The Role:

Hazel Health is looking for an experienced and strategic Credentialing Manager to lead our credentialing function within Medical Affairs. This pivotal role involves oversight of all aspects of the credentialing, re-credentialing, and provider enrollment processes. You'll be responsible for developing and implementing departmental policies, ensuring strict compliance with all regulatory and accrediting bodies, and managing a team of Credentialing Specialists. The ideal candidate is a proactive leader with deep expertise in healthcare credentialing standards and a passion for process improvement.

Location: Remote

What You’ll Do:

• Team Leadership & Development: Lead, mentor, and manage a team of Credentialing Specialists. Oversee daily operations, conduct performance evaluations, and foster a collaborative, high-performance environment.
• Policy & Procedure Oversight: Develop, implement, and maintain all credentialing policies and procedures to ensure they align with current industry standards (e.g., The Joint Commission, NCQA, state and federal regulations).
• Compliance & Audits: Serve as the primary point of contact for all internal and external audits related to credentialing. Ensure that all files and processes are audit-ready and meet all legal and accrediting requirements.
• Process Optimization: Continuously evaluate and improve credentialing workflows to increase efficiency, accuracy, and turnaround times. Manage the credentialing database or software to ensure data integrity.
• Strategic Management: Act as the subject matter expert on all credentialing matters. Resolve complex credentialing issues and provide guidance to senior leadership on compliance risks and provider network management.
• Stakeholder Collaboration: Build and maintain strong relationships with internal departments (People/HR, Legal & Compliance, Clinical Operations) and external stakeholders (insurance payers, licensing boards) to facilitate smooth and timely processing.
• Reporting & Analytics: Prepare and present regular reports on departmental metrics, including: processing times, compliance rates, and team productivity, to cross-functional leadership.

Minimum Requirements:

• Bachelor's degree in Healthcare Administration, Business, or a related field.
• A minimum of 7 years of progressive experience in credentialing, with at least 3 years in a supervisory or management role.
• Expert knowledge of primary care and behavioral health credentialing standards and regulatory requirements (e.g., CMS, state licensing boards, NCQA).
• Proven leadership skills with experience hiring, training, and developing a team.
• Exceptional organizational skills and an analytical mindset with high attention to detail.
• High level of proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience with HRIS or credentialing software
• Strong communication and interpersonal skills, capable of working effectively with professionals at all levels.

Preferred Skills:

• Master's degree in a relevant field.
• For Healthcare: Professional certification such as Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM) is highly preferred.
• Extensive experience with credentialing software (e.g., Modio, Athena, Salesforce) and database management.
• Experience leading a department through a major audit or accreditation survey.

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

Total compensation for this role is market competitive, with a base salary range of $90,000 - $105,000, an annual bonus up to $10,000, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AL, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, IA, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.