Role Scope:

We are hiring a Principal EPIC Trainer to support clinical and operational staff across multiple PACE centers. This role will lead end-user Epic training, optimize workflows, coordinate onboarding for new center staff, and support ongoing training needs for existing centers.

The Principal EPIC Trainer will partner closely with Practice Operations, Center Leadership, Platform teams, Learning and Development, and subject matter experts to ensure staff are confident, efficient, and successful in using Epic to deliver high-quality care. The ideal candidate is an engaging educator, a creative workflow problem‑solver, and someone who thrives in a fast-paced, collaborative environment.

Responsibilities include:

• Deliver engaging, live Epic training sessions for newly hired PACE staff across multiple disciplines (clinical, operational, day center, transportation, etc.)

• Facilitate virtual and in-person training, onboarding, and small group role-based instruction tailored to PACE workflows

• Assess learner readiness, identify training gaps, and adjust approach to ensure comprehension and successful adoption

• Maintain training schedules, attendance records, and competency assessments

• Partner with operational and clinical leaders to understand evolving center workflows and translate them into optimized Epic processes

• Standardize workflows across centers where possible

• Develop training materials, process documentation, quick guides, and workflow diagrams

• Identify workflow friction points and collaborate with internal teams to improve usability, efficiency, and adoption

• Work closely with new PACE centers to prepare training plans, deliver onboarding, and ensure smooth adoption of Epic at launch

• Provide ongoing support to all existing centers, including refresher training, role specific coaching, and updates related to new features, upgrades, or workflow changes

• Serve as a knowledgeable resource for Epic best practices in PACE care delivery

• Partner with the Program Manager, Clinical Tools, to coordinate updates, scheduling, communications, and training impact tracking

• Review ongoing functionality changes, enhancements, etc. from Epic vendor (OCHIN) and keep internal workflows up to date on the latest functionality

• Participate in workflow validation sessions, user acceptance activities, and change management planning

• Provide insights and feedback from frontline learners that inform system enhancements, content updates, and ongoing training program strategy

Qualifications

• 3–5+ years of experience as an Epic Trainer, Credentialed Trainer, Super User, or Epic‑focused educator (PACE or senior care experience preferred)

• Must be able to travel around 50% to PACE centers.

• Hands‑on experience with Epic clinical applications, ideally Epic Ambulatory and Compass Rose

• Strong understanding of clinical workflows in ambulatory or geriatric care settings

• Comfortable working with staff at all levels—frontline clinicians, operators, and senior leaders

• Excellent facilitation, presentation, communication, and interpersonal skills

• Ability to build structure from ambiguity and adapt training to diverse learning styles

• Strong documentation skills, including workflow diagrams, SOPs, tip sheets, and job aids

• Proficiency with Microsoft Office, learning management systems, and virtual training technologies

Nice to Have

• Epic Credentialed Trainer (CT) or Epic certification

• Experience in PACE, Medicare/Medicaid, or other highly regulated healthcare environments

• Experience supporting multi‑site operations or rapid program expansion

Compensation:

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for medical/dental/vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected salary range for this position is $87,000- $107,000 and is bonus eligible. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Vaccination Policy, including COVID-19

At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu, we require either proof of vaccination or declination form and required masking while in participant locations as a safe as and essential requirement of this role. Requests for reasonable accommodations due to an applicant’s disability or sincerely held religious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control, PPE standards and vaccination requirements related to specific roles and locations as a condition of employment.

Our Commitment to Diversity, Equity, and Inclusion:

Habitat Health is an Equal Opportunity employer and is committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law.

Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law. Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at careers@habitathealth.com.

Beware of Scams and Fraud

Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth.com email addresses. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/.