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Location Work from home (Pennsylvania) Job Category Information Technology Support Services Schedule Days Work Type Full time Department IT End-User Solution & Support Division Date posted 07/07/2026 Job ID R-98175

Job Summary

Responsible for assisting Information Technology staff in the installation, maintenance, implementation, and continuous usage of mid-range and mainframe software and hardware platforms.

Job Duties

• Evaluates, recommends, and implements new system software products, product updates, and new releases.
• Maintains an inventory of products, current release level and all updates or local modifications.
• Informs appropriate personnel of new features, limitations, and considerations produced by upgrades or new products.
• Provides documentation on general system operating procedures.
• Establishes and maintains a technical library of resource materials.
• Controls the distribution of manuals and updates to ensure prudent purchasing, utilization, and currency of publications.
• Facilitates online documentation where possible to avoid hardcopy.
• Provides education and counsel to users and IT personnel on the use and understanding of systems software.
• Serves as a liaison to vendor software support personnel as needed by IT personnel.
• Determines, implements, and facilitates programs and procedures to analyze resource utilization and support planning activities.
• Monitors team activities and takes corrective action to promote a productive environment.
• Coordinates disaster recovery preparation and testing of applicable technology.
• Performs employee reviews and coordinates on-call lists for all underlying responsibilities.
• In conjunction with management, develops budget for area of responsibility.
• Provides direct leadership on a chosen technology platform to other members of the Systems Support staff.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details

Required Skills:

• SCCM
• InTune
• Active Directory
• .Net Programming (coding and debugging)
• Application Packaging & Deployment

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 12 years-Relevant experience* (Required)

Skills

Interpersonal Communication; Leadership; Teamwork; Communication

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org( opens in new window) or connect with us on Facebook( opens in new window), Instagram( opens in new window), LinkedIn( opens in new window) and Twitter( opens in new window).

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.

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