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Location Scranton, PA Job Category Academic Support Schedule Days Work Type Full time Department GCSOM Learning Excellence Team Date posted 12/24/2025 Job ID R-89416

Job Summary

This position is responsible for providing high-quality, individualized academic support services to medicine students at Geisinger College of Health Sciences. The Academic Support Services Team Lead will apply principles of cognitive learning science to help students develop effective learning strategies, oversee a peer tutoring program, and support sessions designed to enhance academic success from pre-matriculation through graduation. This position requires professionalism, collaboration, and a commitment to student success. The Academic Support Services Team Lead will uphold the integrity and reputation of the institution and adhere to all relevant policies and procedures.

Job Duties

• Provide individualized academic coaching to doctor of medicine (MD) students, focusing on cognitive learning science, metacognition, time management, and strategic study skills.

• Support the assistant director of the CLE with group workshops and learning strategy sessions tailored to the needs of MD students at various stages of their academic journey.

• Oversee and support continued development the peer tutoring program for MD students, including:

• Developing program structure, goals, and evaluation metrics.

• Recruiting, training, and supervising peer tutors.

• Coordinating tutorial sessions and managing logistics.

• Establishing systems for tracking participation and outcomes.

• Oversee the tutorial payroll and manage the school of medicine tutor budget of the CLE

• Monitor student progress and maintain accurate records of student contacts, referrals, and outcomes.

• Collaborate with faculty and staff to identify students in need of academic support and develop targeted interventions.

• Maintain a database system to track student engagement and outcomes for continuous program improvement.

• Assist with CLE programming, including orientation, graduation, and strategic planning initiatives.

• Attend Student Affairs staff meetings and contribute to accreditation reporting as needed.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

QUALIFICATIONS

EDUCATION/EXPERIENCE AND/OR TRAINING

• Bachelor’s degree in education, nursing, psychology, or related field required.
• Master’s degree in education, higher education administration, learning sciences, or related field preferred.
• Minimum of 3 years’ experience providing academic support services in higher education, preferably in a health sciences or nursing context.

LICENSES OR CERTIFICATIONS

• If driving is required in order to complete the essential functions of this position, a valid Pennsylvania driver's license is required.

TOOLS AND EQUIPMENT:

• Use various office equipment, i.e., copier, fax, shredder, printer, etc.

WORK-RELATED KNOWLEDGE

• Demonstrated ability to build rapport and provide assessment and intervention services to graduate students.
• Demonstrated knowledge of learning theory, universal design, assistive technology, strategic study skills and effective time management planning required. Ability to develop an effective working rapport with students that include strong interpersonal and assessment skills. Data base management skills
• Strong computer skills to include data base management and Canvas.

MENTAL DEMANDS typically required

CONCENTRATION AND ATTENTIVENESS

• High level of decision making (major impact on employer)
• High level of record keeping
• High pressure for results (e.g., revenue, sales quotas, productivity, etc.)
• Independent judgment and discretion
• Manage multiple projects and tasks
• Respond to angry and upset individuals
• Read and comprehend instructions and work orders

PHYSICAL DEMANDS typically required

CONSTANTLY INCURRED (more than 75% time on job)

• Ability to communicate orally
• Ability to hear conversation
• Ability to balance specific visual requirements

FREQUENTLY INCURRED (25-75% time on job)

• Ability to sit
• Repetitive finger movement
• Use of color vision

OCCASIONALLY INCURRED (up to 25% time on job)

• Ability to operate truck/motor vehicle

KNOWLEDGE, SKILLS, AND ABILITIES

PROBLEM-SOLVING SKILLS

• Identify problems, investigate the root-cause, and make recommendations for solutions

VERBAL COMMUNICATION SKILLS

• Use verbal skills to transfer information to large groups and/or influence others

WRITTEN COMMUNICATION SKILLS

• Prepare business documents, client case notes, technical reports, manuals, articles, financial reports, etc.

MATH SKILLS

• Financial management, budgetary responsibility, forecasting/projections, etc.

COMPUTER SKILLS

• Database and contact management software
• Desktop publishing
• Internet and email
• Presentation software
• Spreadsheet software
• Word processing software

OTHER CHARACTERISTICS

• Follow established confidentiality policy, safety standards, or applicable regulation
• Knowledge of customer service best practices
• Leadership and supervisor skills
• Organizational skills

Education

Bachelor's Degree- (Required), Master's Degree- (Preferred)

Experience

Minimum of 3 years-Related work experience (Required), Minimum of 2 years-Education (Preferred)

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.

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