Gabbi, Inc. Clinical Operations New York, NY · Full time

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We are on a mission to decrease delayed diagnosis amongst women, starting with breast cancer. Gabbi is the first digital health solution that accurately & inclusively predicts a woman's risk for breast cancer and equips her to take action with community support. We empower women to understand their bodies and proactively seek the care they need through the first-ever consumer-facing breast cancer risk model that assesses a woman’s lifetime risk for breast cancer.

About Gabbi

At Gabbi, we’re on a mission to make late-stage breast cancer obsolete. Early detection is key: women diagnosed at stage 0 or stage 1 have a 99% survival rate; women diagnosed at stage 4 have a ~30% survival rate.

Gabbi ensures every woman knows her risk with our consumer-facing risk assessment and democratizes access to breast specialists via telehealth in order to get women to the right care at the right time. Our proprietary Gabbi Risk Assessment Model (GRAM) integrates with the standard of care model and is built on rich data. We are backed by leading investors and led by a deeply mission-driven team.

We imagine a world where every woman knows her risk, and we won’t stop fighting until we get there.

At Gabbi, we save lives.

We are on a mission to make all late stage breast cancer obsolete. We have created a breast cancer risk assessment and early detection solution that offers immediate and accurate results for women of all ages and all ethnicities without the dependence on a medical professional.

The Role

We’re looking for a Clinical Operations leader to be the backbone of Gabbi’s care delivery. This role blends strategic oversight with hands-on execution—you’ll ensure our systems run seamlessly, our teams are empowered, and our partners experience exceptional service from day one. You’ll manage the workflows, reporting, and processes that drive quality care and efficient operations while helping Gabbi scale to reach more women across the country.

It’s an ideal opportunity for someone who thrives in a dynamic, fast-growing environment and wants to shape how technology, care delivery, and women’s health come together to make a real impact.

Who You are:

• A reliable executor who takes ownership and follows through on commitments
• Someone who understands the U.S. healthcare system, including its key stakeholders and compliance nuances
• A collaborative team player who balances customer-facing work with internal operations
• Quick to learn, with a growth mindset and comfort jumping into new challenges
• Naturally strong at building relationships and earning trust across teams and partners
• Passionate about advancing women’s health and improving care through innovation and executional excellence

What You’ll Do:

• Oversee and enhance Gabbi’s care delivery workflows and core systems to improve care quality, operational efficiency, and automation opportunities
• Manage clinical operations forecasting, staffing, and capacity planning to optimize partner utilization, provider efficiency, and revenue performance in alignment with growth and margin goals
• Lead hiring for clinical and non-clinical frontline staff, ensuring alignment with capacity planning and operational priorities
• Lead onboarding, training, and ongoing development for non-clinical staff, managing two Care Coordinators and one Billing & Credentialing Specialist to drive efficiency, quality outcomes, and a culture of accountability and excellence
• Pull and analyze weekly clinical reports, identifying performance drivers and developing action plans to sustain or improve key metrics
• Direct the full lifecycle of health system partnerships—from onboarding and integration to long-term relationship management—building efficient workflows, clear communication structures, and data-driven collaboration that fuel mutual success
• Oversee foreign qualified entity registrations and virtual rental locations, including submitting new applications as Gabbi expands, maintaining approvals and renewals, and managing annual reporting and fee payments on schedule
• Partner with Product, Development, and Leadership to align clinical operations with scalable systems, technology, and process innovation
• Support ad hoc projects and initiatives that advance Gabbi’s mission and operational excellence

Qualifications:

• 3+ years of experience in clinical operations, care delivery, or healthcare management (digital health or value-based care strongly preferred)
• Demonstrated success scaling care delivery teams or launching new service lines in a fast-paced, technology-enabled environment
• Expertise in workflow optimization, KPI management, and continuous process improvement
• Strong leadership skills with experience developing and managing multidisciplinary teams
• Proficiency in EHR systems, communication platforms, and data analytics tools
• Proven ability to translate operational data into actionable insights and strategic decisions
• Exceptional organizational and cross-functional collaboration skills with attention to detail and follow-through
• Strategic and execution-focused mindset with a passion for advancing women’s health

Benefits:

Competitive market salary and/or equity compensation. Competitive healthcare coverage including health, dental, and vision. Hybrid work environment.

Equal Employment Opportunity

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Real not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.