The Opportunity

The Creative Operations Manager will be a high-impact role on the Found Growth & Marketing team. This person is responsible for scaling our ambassador program, overseeing organic social media content, building and managing creative campaigns, and supporting the growth of the company. This role will grow the Ambassador Program, generating stellar content that performs across both paid and organic channels. You’ll develop a winning content strategy that resonates with our audience, driving engagement and brand visibility organically while fueling paid campaigns with high-quality content.

The Creative Operations Manager will report directly to our Senior Manager of Creative Operations and will collaborate closely with cross-functional teams to ensure cohesive and impactful brand-driven campaigns.

• Ambassador Program & Creative Operations Management
• Transform the Ambassador Program into a powerhouse for organic content and expanded brand reach, empowering top ambassadors to share authentic, compelling stories that amplify our presence.
• Build and nurture relationships with a dynamic group of ambassadors, turning them into passionate community storytellers who drive brand awareness, trust, and engagement.
• Create targeted challenge briefs to inspire high-quality content from ambassadors, ensuring their voices are leveraged to create a continuous stream of organic, impactful content that we can leverage across multiple channels.
• Develop strategies to scale the program and optimize ambassador engagement, maximizing their impact and reach across all channels.
• Collaborate with the Sr. Manager to align on strategies for paid marketing briefs and capture high-performing content tailored for paid channels.
• Define key KPIs and success metrics to track the program’s performance, ensuring continuous growth and measurable impact.
• Organic Social Media Creative Management
• Develop and implement organic social media strategies to enhance community engagement and brand visibility.
• Identify and leverage trending topics and social media best practices to keep the brand's online presence fresh and relevant
• Create visually engaging content (e.g., videos, infographics, images) that effectively communicates the brand message and story
• Track and measure the effectiveness of campaigns, adjusting strategies as necessary to optimize reach, engagement, and conversion rates
• Develop and execute comprehensive content strategies to ensure a consistent and diverse flow of content from internal stakeholders, brand ambassadors, influencers, infographics, and paid creators.
• Ensure brand consistency, quality, and legal compliance across all creative outputs.
• Share out key learning on a bi-weekly basis

What You Have

• 3+ years of experience in community management, creative marketing, or social media strategy for consumer brands and products
• Proven track record of successfully managing and scaling an ambassador program, or similar initiative
• Experience growing organic social media channels
• Exceptional copywriting skills with a keen sense of brand voice and tone.
• Experience working in the health wellness spaces and a passion for Found’s mission
• Excellent project management skills, with the ability to juggle multiple priorities and meet deadlines in a fast-paced environment
• Exceptional communication and interpersonal skills, with the ability to build relationships and engage with diverse community members
• We need someone who can move fast, think creatively, and deliver high-impact visuals.