We are seeking a Patient Enrollment Specialist to join our team! In this role, you’ll be responsible for engaging patients referred by primary care providers or health plans to educate them on Diverge Health’s programs and enroll them in care management services. This is an opportunity for someone who is sociable, empathetic, and passionate about making a difference in patients’ lives through proactive healthcare solutions.

What you’ll do

As the Patient Enrollment Specialist, you will play a key role in connecting patients with resources to manage chronic health conditions such as diabetes, hypertension, COPD, CHF, asthma, and mild to moderate depression & anxiety. You’ll need to demonstrate strong communication skills, the ability to overcome objections, and an understanding of the healthcare system. Reporting to Jill Howard, you will work closely with Health Coaches and internal teams to ensure patients are successfully onboarded into Diverge Health’s programs.

Key areas you’ll add value:

• Conduct a high volume of outbound calls to patients referred by primary care providers or health plans.
• Educate patients about the benefits of participating in Diverge Health’s care management programs.
• Address patient concerns and overcome objections to program participation.
• Build trust with patients and tailor conversations to meet their individual needs.
• Schedule follow-up appointments and coordinate patient onboarding with Health Coaches and internal teams.
• Ensure a seamless transition for patients entering Diverge Health’s programs.

• Maintain accurate and organized records of patient interactions using CRM systems (e.g., Salesforce).
• Track outreach metrics and contribute to team performance goals.

What you’ll bring

• 1-2 years of experience doing a high volume of cold outreach via phone calls (healthcare experience preferred)
• Exceptional communication and interpersonal skills with a high level of empathy.
• Familiarity with CRM systems (e.g. Salesforce) and call management tools, including basic administration of these tools.
• General knowledge of healthcare system functions (e.g., payers, Medicaid vs. Medicare, FFS).
• Experience in chronic disease management or health care best practices for common chronic illnesses (e.g. asthma) is a plus.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Personal Characteristics:

• Empathetic and objective, humble yet highly conscientious.
• Comfortable navigating uncertainty and thriving in a dynamic, evolving environment.
• A proactive problem solver with strong critical thinking and execution skills.
• A team player who inspires and motivates others with a commitment to Diverge Health’s mission and values.
• Skilled at connecting authentically with people from all walks of life.

This is a full-time, non-exempt, hourly position of $26 per hour with commission.