Chief of Staff

Location: Bay Area preferred

About CuraFi

CuraFi is a venture-funded digital health startup headquartered in Silicon Valley. We partner with provider groups, health plans, and risk-bearing organizations to improve data & diagnostic accuracy, prior authorization/utilization management (PA/UM), manage complex specialties such as drug spend, and deliver measurable cost savings through our technology platform and clinical expertise.

In this role, you will assist with general business operations and customer/user-facing tasks. This role is very broad, and you will develop internal operations and transition from Chief of Staff to an operational department within 6-9 months.

Responsibilities

Project Management & Execution

• Lead operational and client-facing projects from planning to execution, ensuring deliverables meet CuraFi and client standards.
• Develop timelines, track milestones, and manage dependencies across internal teams and external partners.
• Proactively identify risks and bottlenecks, creating mitigation strategies to keep projects on track.

Client Operations & Relationship Management

• Work directly with individual physician practices, medical groups, and health plans to ensure smooth implementation of CuraFi’s software and coordination.
• Serve as a primary point of contact for operational questions, workflow coordination, and issue resolution.
• Serve as conduit on occasion between CuraFi's clinical team and recommendations with individual physician practices, and data reporting to customers.
• Support provider training and onboarding for CuraFi tools, including EMR integrations and workflows.

Process Building & Scalability

• Design and implement repeatable processes as CuraFi scales, creating structure for operations, client success, and cross-team workflows.
• Build documentation, playbooks, and SOPs that make the team more effective as we grow.
• Assist with internal CuraFi business operations as well. You'll be assigned tasks from time to time by the CEO and other team members.
• Continuously improve workflows, assist with transition from “manual fixes” to “systemized solutions.”

Cross-Functional Collaboration

• Partner with CuraFi’s product, engineering, and clinical teams to design scalable solutions that meet client needs.
• Translate client requirements into system specifications and feedback for continuous improvement.
• Support compliance, reporting, and governance committee activities.

Qualifications

Required:

• 5+ years of experience in healthcare operations, project management, or provider/health plan engagement.
• Demonstrated experience working with physician practices, health plans, or RBOs/IPA networks.
• Knowledge of drug management workflows, prior authorization, and utilization management (PA/UM).
• Strong project management skills with the ability to independently manage multiple projects.
• Excellent communication, stakeholder management, and relationship-building skills.
• Self-starter: take a messy, undefined problem and turn it into a structured solution.
• Comfort with ambiguity and a willingness to grind through challenges, build processes from scratch, and push projects forward in a startup environment.

Preferred:

• Familiarity with CMS Part B/Part D drug policies, specialty drug management, and Health plan outcome metrics.
• Technical know-how: comfortable using EMRs, healthcare software, and productivity tools; basic data/Excel/SQL skills a plus.
• Experience supporting clinical teams (pharmacists, physicians) in operational workflows.

What We Offer

• Unlimited PTO, 401(k), Dental/Health Insurance
• Work at a fast growing startup
• Learn and work with truly innovative entrepreneurial team