Solutions Architecture Manager

Cohere Health

Cohere Health

Posted on Friday, June 7, 2024

Company Overview:

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctor's office. Founded in August, 2019, we are committed to eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications. To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

We are seeking a Manager for our Solutions Architecture team to lead and oversee a team of Solution Architects. Sitting within Cohere’s Client Experience team, this individual will sit at the intersection of our Growth, Implementation, and Product teams to ensure successful product requirements, development and release for new client implementations.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

  • Collaborate with new clients and with internal stakeholders to design and develop technology solutions needed for client implementations.
  • Become a go-to expert on Cohere’s product offerings, building a deep understanding that will support client interactions and drive successful implementations.
  • Lead discovery and demo sessions with clients, leveraging your deep knowledge of the current product functionality to identify and document product gaps.
  • Collaborate with the Product, Designing, and Engineering (PDE) team to ensure that client needs are addressed on the required timelines.
  • Facilitate tradeoff decisions based on client timelines or commitments.
  • Act as a liaison between clients and the PDE team, consistently sharing valuable feedback to inform future product development.
  • Build scalable processes and best practices for the Solutions Engineering team

Your background & requirements:

  • Leadership skills and a vision for leading the Solutions Architecture team in the future.
  • Great people management skills including mentoring and hiring skills. Be able to assess the strengths of your team members, guide them in setting, achieving, and surpassing their goals, and help them to develop professionally to the next level of excellence.
  • Proven experience in a client-facing technical role within a healthcare company.
  • Strong technical aptitude and with the ability to quickly grasp functionality and configurations of a complex SaaS product.
  • The ability to both zoom into granular details of how a product works and zoom out to understand and communicate high-level context.
  • Exceptional communication and presentation skills, capable of conveying complex technical concepts to non-technical stakeholders.
  • Strong user empathy.
  • Demonstrated ability to collaborate with cross-functional teams and work effectively in a fast-paced environment.
  • Passion for delivering exceptional service to clients and building strong, lasting relationships.

Why Join Us?

  • Make a meaningful impact in healthcare.
  • Work with a team of passionate individuals.
  • Opportunity to work remotely.
  • Flexible working hours.

We're looking for intelligent and ambitious candidates who are innovators with a ton of customer empathy and are willing to venture where no one has gone before. If you're ready to rethink the status quo and embrace the challenge, we'd love to hear from you.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.

The salary range for this position is $135,000 to $155,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.