About Cleo:
Cleo is the only global, holistic family care platform supporting individuals throughout every life stage.
Whether individuals are growing their family; raising babies, children, or teenagers; caring for an adult loved one; doing both as part of the growing Sandwich Generation; or taking care of their own health, Cleo provides life-changing care for families and caregivers through all stages of life. Serving more than 200 clients with members in more than 70 countries, Cleo is proven to improve mental health and decrease burnout for members, all while maximizing cost savings. Cleo delivers evidence-based interventions to improve the health & wellbeing of the family unit, decrease caregiver burnout, increase productivity, and reduce healthcare spend. Cleo has a total $84.7M investment led by top investors such as Transformation Capital, Glynn Capital, PruVen Capital, Gaingels, Greylock, NEA, and Felicis. We're a collaborative and motivated team, and now are looking for experienced and passionate team members like you to join us. Title: Cleo Guide-Specialist
As a Cleo Guide-Specialist, you will play a crucial role in ensuring exceptional member experiences for our organization's members. You will serve as the primary point of contact for members as their, assisting them in navigating our services, addressing their inquiries, resolving issues, and providing personalized support. Your empathetic nature, exceptional communication skills, and attention to detail will contribute to fostering positive relationships with our members. You may also bring subject matter expertise to your role as a Specialist to support members in live 1:1 and group settings as well messaging, all while consulting with your colleagues on the Guide team to provide holistic care.
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We don’t believe in perfection – we believe in passion, interest, and will – so don’t let a lack of experience or skill in one area listed above deter you from applying.
Cleo is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Role Transparency: This is a part-time (20-25 hours) independent contractor role.