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Customer Success Associate
Clarify Health Solutions
Customer Service, Sales & Business Development
United States · Remote
Posted on Aug 17, 2024
Our Mission
We exist to power better care.
We are on a mission to power better care by delivering actionable data, insights and incentives that enable providers to improve access, affordability, and health outcomes. Clarify translates vast amounts of healthcare data into achievable actions to engage providers, optimize their performance and contain costs.
Clarify is looking for Customer Success Associate to focus on delivering impact at existing hospital, health system, and payer customers. This position is ideal for a former customer success associate, healthcare management consultant, health IT implementation analyst, and/or healthcare operations analyst who is looking to switch into an entrepreneurial, mission-driven environment. This role requires an independent problem solver who has strong communication and project management skills that can operate in a fast paced and ever-changing environment.
Does this sound like you?
·You have an enthusiastic, energetic personality; inquiring, investigative mind.
·You empathize to understand customer needs before implementing solutions.
· You enjoy managing multiple projects at once.
·You value collaborating with hardworking, curious, and supportive teammates.
·You embrace change as an opportunity to learn.
·You believe diversity of thought improves our outcomes.
·You take great care in the details.
·You enjoy thinking on your feet to solve customer challenges
The Role
- Help manage a portfolio of customers and relationships with each customer.
- Provide on-site and off-site assessments and consultative services.
- Help conduct business reviews and meetings with customers on an ongoing basis.
- Establish and develop strong, credible relationships with customers.
- Become a subject matter expert in the use of Clarify’s technologies.
- Facilitate training for customers on the use of Clarify’s products and solutions.
- Project manage pool of customers to ensure they are receiving value from their Clarify partnership.
- Analyze pool of customers to identify risk and proactively drive strategy to address service delivery and/or renewal risk.
- Identify upsell and cross-sell opportunities with current customers and partner with Sales to showcase Clarify’s capabilities.
- Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers.
What we are looking for
- We are always looking for new team members who will add to our culture and have a strong passion for impact. In particular, the Customer Success Associate will have:
- Passion for Clarify’s mission and making a difference in healthcare.
- Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way.
- Takes initiative both internally and externally to bring new ideas and processes to help grow customers and the business.
- 2+ years of progressive customer-facing healthcare consulting/professional services/customer success (experience with a SaaS company strongly preferred).
- 1+ years of healthcare provider, payer, and/or life sciences experience.
- Strong project management skills, PMP certification a plus.
- Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments.
- Self-motivated, organized, and capable of managing multiple responsibilities and customer projects to successful completion.
- High attention to detail and ability to produce high quality outputs.
- Strong written and verbal communication skills.
- Strong analytical problem-solving skills, advanced Excel, SQL and/or SAS skills a plus
- Ability to build strong relationships and foster teamwork with customer and internal team members.
- Willingness to contribute to building Clarify with energy and excitement.
What we offer you
- Competitive compensation ($85k-105k base + bonus + equity)
- Quality health insurance
- Traditional 401K plan
- Vision, dental, disability and life insurance
- Flexible Spending Accounts and Commuter Benefits
- Generous PTO
- Flexibility
- Monthly wellness stipend
- Remote friendly
- A collaborative workplace, which will challenge you and celebrate your work
- A chance to learn with and from interesting and enthusiastic colleagues
Don’t meet every single requirement? At Clarify we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
We believe that a happy, diverse, and impact-driven team is critical to our mission of transforming healthcare. Having a diverse team allows us to bring more ideas to the table when working on lighting the path to higher-value care. We embrace employees and applicants of all backgrounds, including those of traditionally underrepresented groups. With this in mind, we do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, the basis of disability, homelessness, or any other federal, state or local protected class.