Job Description:

The Senior Associate, Market Operations Support owns the execution of multiple strategic initiatives supporting the Operations Excellence priority roadmap within an assigned market or region. The Market Operations Support function drives execution of the Market Operating Plans, Medical Savings Plan and the strategic partner to Market leadership in business execution. This role drives standardization of operations across Markets (by direction of Operations Excellence org), fostering a culture of excellence within markets, and collaborating with cross-functional teams to achieve operational excellence.

Responsibilities:

• Develop standardized, scalable processes and workflows to address market needs and continuously monitor performance

• Project manage market initiatives.

• Analyze value-based care performance data and design dashboards with the data team to ensure leadership and staff have access to the right data to drive performance.

• Pilot new market-level initiatives and distill learnings and apply best practices towards national operations

• Own and improve key components of our care model strategy at the market level, including provider visit strategy, member surveys, and other clinical initiatives.

• Support roll-out of national strategic initiative at the hub level.

• Support coordination with local partners and vendors.

Work Experience:

• 3+ years of experience in a healthcare provider setting (health system, hospital, physician practice), value-based operations (ACO, CIN, PHO, or similar organization), insurance or managed care function, healthcare management consulting or related experience

Education:

• Bachelor's degree

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$95,000.00 - $115,000.00 Salary

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.