Cecelia Health seeks to hire a Certified Diabetes Care and Education Specialist (CDCES) Contractor to work directly with patients, caregivers and providers at Type 1 clinics via our technology platform. This is a short-term position to support individuals with diabetes through the COVID-19 crisis. Temporary, part-time position consisting of 60-90 days at 20-30 hours per week telecommute from a home office.
POSITION DETAILS:
- Directly provide diabetes education and device support through phone and/or video with patients/caregivers/providers with the goal of providing diabetes support and education during the COVID-19 crisis.
- Establish patient rapport quickly over the phone across a broad range of personality types
- Provide basic COVID-19 support through approved FAQs and resources.
- Produce behavior change among patients using motivational interviewing techniques
- Available evenings and some Saturdays to accommodate patient schedules
- Conduct outreach to patients within required timeframes set by the customer and needed by the patient
- Consistently meet call quality requirements
- Contract status
POSITION SKILL REQUIREMENT:
- Must have current certification as a Certified Diabetes Care and Education Specialist from the National Certification Board for Diabetes Educators (NCBDE). Ability to work 20 -30 hours/week including some evenings and Saturdays, cannot be working another full-time job simultaneously
- Must have experience in Type 1 Diabetes
- Preferred pediatric experience
- Must have CGM knowledge and experience to provide virtual CGM training and onboarding.
- Must be able to provide insulin pump support as needed.
- Comfortable working with providers making dosing/titration recommendations in insulin regimens as warranted.
- Experience using motivational interviewing to provide positive behavior change
- Ability to take regular call feedback positively and incorporate into performance
- Must live in the USA
- Have a home office setup for private patient conversations with high-speed internet
- Able to work independently and manage time efficiently
- Comfortable using advanced technology (electronic medical records, Microsoft Office, phone and scripting apps, device data, etc.)
- Flexibility in recognizing different patient needs and adapt to using different communication approaches to best serve the patient
- Wants to improve the lives of people with diabetes!
PREFERRED EXPERIENCE
- Experience working with or for pharmaceutical or device company or insurance/payer company
- Experience successfully recruiting patients to participate in health, wellness or disease management programs
Cecelia Health is an equal opportunity employer.