About CareScout

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.

We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!

CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.

POSITION TITLE

Carrier (B2B) Partnerships Success Manager

POSITION LOCATION

Remote | New York, NY | Richmond, VA

YOUR ROLE

We are seeking a Carrier Partnerships Success Manager to drive and nurture Carrier relationships while ensuring a seamless partner experience. This role blends relationship management, business development, analytics, and client success, making it ideal for professionals experienced in Carrier Partnerships, Relationship Management, Life/LTC or P&C Insurance, or Client Success roles.

The ideal candidate will have a proven track record of managing carrier partnerships, ensuring partners have a smooth implementation process, and driving growth of products & services via cross-sell/up-sell and tactic expansion. Candidate will also have experience managing a small team of professionals, leveraging coaching and accountability with autonomy to support clients and team members.

What you will be doing

Carrier Relationship Management & Client Success

• Serve as the primary point of contact for Carrier partners, ensuring a seamless experience from onboarding through ongoing relationship management.
• Maintain and grow existing Carrier relationships (including USLI), optimizing engagement and product/service adoption
• Build deep relationships with key client members to generate trust and shared goal mindset
• Actively identify new opportunities for shared growth or client issue resolution, bringing insights from across carrier footprint or other verticals (Affinity, Government, DTC)
• Identify cross-selling opportunities and support marketing efforts in co-creating partner campaigns; build strong understanding of CareScout products and services
• Collaborate with product and engineering teams to address technical requirements for implementation and proper internal prioritization based on business case value.
• Oversee standard reporting, issue resolution, and process improvements to enhance partner experience.
• Develop KPIs and performance tracking metrics to assess and improve partner success.
• Present insights and strategic recommendations to internal leadership and partner stakeholders. As appropriate provide corrective action support or exit partnerships that no longer provide value

Business Development

• Lead Sales and Business Development teams in cultivating and securing new Carrier partnerships.
• Lead partner onboarding and implementation, managing expectations around charge rates (if upfront or % of savings), reporting, marketing, and customer engagement.
• Develop and maintain pricing grids for all products, working with finance to factor in economic return, as well as competitive intel and strategic decisions on client growth and retention
• Leverage data and competitor/market insights to identify and refine prospect lists based on performance results and strategic plans
• Establish and refine go-to-market strategies for launching and scaling Carrier partnerships.
• Build wholesaler/stakeholder relationships with critical intermediaries (Reinsurers, TPAs, Industry alliances)
• Proactively identify new partnership opportunities and assist in outreach and contract negotiations.
• Identify and manage external marketing for CareScout via trade shows, conferences, presentations, podcasts, sponsorships, etc.

What you bring

• 10+ years of experience in Carrier Partnerships, Business Development, L&A/P&C Insurance, or Relationship Management
• Strong analytical mindset, comfortable with data-driven reporting and optimization.
• Strong understanding of Insurance industry, key terms and economic models, as well as customer marketing tactics
• Experience managing teams and building talent through development, coaching, and autonomy
• Excellent presentation, communication, and interpersonal skills to build strong relationships externally and internally
• Project management skills with the ability to oversee multiple partnerships simultaneously.
• Ability to travel occasionally (estimated 20-30% travel).

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services