Position Summary:

We are seeking a driven and detail-oriented candidate to join our team as a Solutions Architect. You’ll join the Product team and work cross-functionally to ensure successful client launches, provide ongoing client technical support and subject matter expertise, and contribute to efforts to drive scalable implementations. The Solutions Architect will be a primary touchpoint for Judi Care clients pre-sale and post-implementation to triage and manage technical issues and questions. This role is designed for someone with client-facing experience and who is excited about being a part of a product-led organization.

Position Responsibilities:

• Facilitates prospect and client meetings as a product subject matter expert (SME), supporting product demos, articulating platform capabilities, and translating business needs into clear, technical implementation requirements and product solutions
• Lead technical scoping and navigating complex technical questions during client meetings and sales calls
• Demonstrate diligence in scoping, documenting, and implementing clients onto our platform—ensuring accuracy, accountability, and alignment with platform capabilities and client intent
• Responsible for the success of Judi Care clients throughout the client lifecycle, from initial sales scoping and implementation through ongoing support and optimization, acting as a bridge between clients and internal development teams
• Lead client-facing implementation meetings and manage timelines to ensure successful launches
• Own client configuration setup within internal admin tools, ensuring accuracy and alignment with client intent
• Manage configuration testing and contribute to QA and user acceptance testing (UAT) ahead of client launches
• Maintain documentation for implementation processes and workflows, product specs, and user guides for internal tools
• Identify opportunities to enhance scalability and efficiency through automation and product improvements
• Contribute to Judi Care product roadmap by identifying key customer needs
• Manage processes for gathering and reporting out on product feedback from clients to inform future product feature development opportunities

Required Qualifications:

• 5+ years experience in client-facing roles such as implementation, customer success, or technical project coordination
• Experience with digital health or employer-sponsored insurance strongly preferred
• Strong organizational skills and attention to detail
• Excellent communication and collaboration skills with both technical and non-technical audiences
• Comfort working with technical teams and translating business needs into product requirements
• Proven track record of executing against client requirements and meeting deadlines in fast-paced environment
• Interest in hands-on product management and data experience
• Comfort working with internal tools or configuration systems, especially in a technical capacity where setup decisions impact product functionality or user experience