Location: Remote (anywhere in the U.S.)

The Member Experience Specialist supports the delivery of effective communication strategies ensuring clarity, consistency, and alignment with organizational goals. This role involves collaborating closely with team members to implement communication initiatives and continuously improve member engagement. The Specialist contributes to team success by participating in training sessions, sharing feedback, and applying best practices to enhance the overall member experience.

Position Responsibilities:

• Support project management and delivery of print and digital member communications, including build, development, and QA testing.
• Support approvals of member communications through the external print vendor platform, ensuring adherence to timelines and quality standards.
• Track, analyze, and report on print requirements and fulfillment to identify areas for improvement and enhance operational efficiency.
• Support communication workflows and approval processes to ensure timely and accurate deliverables that meet member expectations.
• Support ensuring all communications comply with regulatory requirements and industry standards while amplifying the member experience.
• Continuously evaluate and improve existing communication strategies to enhance clarity, effectiveness, and member engagement.
• Manage ad-hoc communication requests efficiently, prioritizing based on organizational needs and member impact.
• Support client management and business development efforts as required to enhance member experience and organizational growth.
• Facilitate an environment of collaboration and innovation within the team, promoting engagement and professional development.
• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.

Required Qualifications:

• Bachelor’s degree or equivalent work experience required.
• 2+ years of proven experience managing complex projects, driving high performance, meeting deadlines, and executing on deliverables.
• Prior experience in Pharmacy Benefit Management (PBM) or health plan environments preferred.
• Tremendous attention to detail and a commitment to delivering a high-quality work product.
• Strong multitasking abilities in a fast-paced, deadline-driven environment and prioritize tasks appropriately.
• Exceptional written and verbal communication, interpersonal, and presentation skills.
• Strong writing and editing capabilities with the ability to translate complex information into clear, member-friendly language.
• Highly organized and extremely flexible, with the ability to adapt swiftly to changing priorities.
• Proficient in Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Adobe, and Salesforce; familiarity with digital communication tools preferred.
• Demonstrated ability to work effectively both remotely and in teams, meeting deadlines consistently.

As part of a competitive total rewards package, Capital Rx offers a base salary plus discretionary bonus, flexible working arrangements, medical, dental, vision, mental health resources, wellness stipends, professional development, flexible time off, and paid parental leave.